BBB Accredited Business since
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Personal and Commercial lines insurance agency
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A BBB Accredited Business since
BBB has determined that James Black & Associates Insurance, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for James Black & Associates Insurance, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Washington State Department of Licensing
PO Box 9034 , Olympia WA 98507-9015
Phone Number: (360) 664-0116
Fax Number: 360-705-6699
Washington State Office of the Insurance Commissioner
P O Box 40244, Olympia WA 98504
Phone Number: 1-800-562-6900
Type of Entity
Business ManagementMr. Jim Black, President
Insurance Agents Insurance - Auto Insurance - Homeowners Insurance - Life Insurance - Rental Insurance - Property Insurance Agency Insurance Services - Commercial
Products & Services
James Black & Associates Insurance, Inc. sells the following brand(s): Allied/Nationwide Insurance
James Black & Associates Insurance, Inc. offers the following product(s): Auto Insurance, Commercial Insurance, Home Insurance, Life Insurance
7407 N Division St Ste D
Spokane, WA 99208 (800) 576-0075 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (509) 464-0058(Phone)
- (509) 464-0747 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On or about Nov. 25 2011 I cancelled ALL of my policies with James Black Insurance after receiving several cancellation notices when my payment had been made. Not to mention the THOUSANDS of dollars I saved myself by changing agents. As of today I have yet to receive a refund. My new insurance lady ****** **** of ********* *********, contacted James Black on Tuesday January 24, 2012 and was promised I would have the refund no later than Friday January 27, 2012. My new home owners policy will cancel tomorrow due to non payment as it has taken 2 months already. When my new agent ****** ****, contacted them today, January 31, 2012, she was informed that the money had been in their possession for over a month and that the front office lady ****, had been on vacation, as **** stated, she was entitled to that vacation. Not my problem! She is not the only person in that office. I am facing bigger issues. I cancelled my homeowners policy with them at the same time I cancelled all of my other policies and they have yet to notify my old home owners insurance carrier of that cancellation, so they have not even begun to process my refund. This is completely unacceptable and part of the reason I no longer use them as my insurance agent.
Desired Settlement: I want the money over nighted to me immediately.
I looked into this issue about the refund. We have not had any of the customers money in our possession. When we found out about the delay, we requested that the policy be canceled with ******* ********* on 1/31/2012. I called them today and they will be mailing out the refund check directly to the *****’s residence today they assured me.
Sometimes as in this case we have no control how quickly a refund check is mailed by an insurance company.