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Find a Location

Merry Maids has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Merry Maids

      1014 N Pines Rd Ste 116 Spokane Valley, WA 99206-6713

    Business ProfileforMerry Maids

    House Cleaning

    Additional business information

    Additional Info:
    The BBB has requested basic information from this company. The BBB has not received a response. Without this information, the BBB may not have current information concerning such things as the company's management or its nature of business.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Merry Maids offers house cleaning services.

    Products & Services

    House Cleaning Service

    Business Details

    Location of This Business
    1014 N Pines Rd Ste 116, Spokane Valley, WA 99206-6713
    BBB File Opened:
    2/8/1993
    Years in Business:
    31
    Business Started:
    1/1/1993
    Business Incorporated:
    2/11/1987
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Dionne Enterprises, Inc
    Hours of Operation

    Primary

    M:
    7:30 AM - 5:00 PM
    T:
    7:30 AM - 5:00 PM
    W:
    7:30 AM - 5:00 PM
    Th:
    7:30 AM - 5:00 PM
    F:
    7:30 AM - 5:00 PM
    Business Management
    • Mr. Bret Brown, Manager
    Contact Information

    Principal

    • Mr. Bret Brown, Manager

    Customer Contact

    • Mr. Bret Brown, Manager

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rita W

    1 star

    11/01/2023

    I dont like to do this but this company Is the worst! Paid for them to do a move out clean on my 4 bedroom 2 bathroom house and they didnt even finish. Was told the job was too big. And they had 3 cleaners and spent 5 hours cleaning it. My ************ were in and out of the garage since we were still moving and only saw 2 cleaners and 1 was on her phone every time we had to go in there. Ask to talk to a manager and got a call and then text from them. Sent all my proof of pictures of it not properly being cleaned and was told it was too big of a job and they would refund me some of the money since they couldnt come in and redo it or finish the job. And then was ghosted. Please do your research before choosing a cleaning company.

    Merry Maids Response

    11/01/2023

    Im sorry you were not happy with your cleaning and we did offer a redo due to your complaint.  In our communications you denied a redo and stated that you had already completed the items listed.  I have submitted a $240 refund on 10/40/23 as indicated in our communications, I stated it takes 3 days to enter your account.  so not sure where the ghosting has occurred.  We have not received any further calls from you in regards to this matter.   As stated $240 on 10/30/23 is on its way. Call us at ************ if you didnt receive 

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