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Phone: (208) 743-0776 Fax: (208) 746-3815 3504 9th St, Lewiston, ID 83501 View Additional Email Addresses
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This company offers heating and air conditioning systems, as well as ventilation, plumbing, and electrical services.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mike's Heating & Air Conditioning include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Secretary of State - Idaho
Phone Number: (208) 334-2300
Type of Entity
Business ManagementMr. Jon Brotnov, President Mr. Darrin P. Erdhal, Vice President
Heating & Air Conditioning Air Conditioning Repair Duct Cleaning Air Purifying & Cleaning Systems & Equipment Heating Equipment Air Conditioning Contractors & Systems Electricians Heating Contractors Plumbers Ventilating Contractors
Alternate Business NamesMike's Mechanical, LLC
THIS LOCATION IS NOT BBB ACCREDITED
3504 9th St
Lewiston, ID 83501 (208) 743-0776 Directions
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Additional Email Addresses
- - Customer Service
- - Communication/Mass Email
- - Technical Support
- - eQuote
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: i called on saturday the 27th to get the central unit looked at the lady said she was the ansering servies for mikes i ask her if they could come fix it she say it would be time and a half i told her the landlord could not pay to mush so i toll her to have them come on monday she got my address and sayd someone would be out monday to fix it i said ok two hours layter a van from mikes shows up and starts working on the air unit he ask to come in the house and whent dowstairs he check the air fow in the vents then he went outside tock one screw of the unit and check it he got the hose and spraid the front of the fillter and put freon in one of the lines it tock obout 5 minutes to do that then he came in the house and said it will be getting coller in her soon at 3 in the morning it was still 84 degres in the house so i had to go at 3 in the morning go get a fan at walmart when he was in the house he wanted me to sing the paperwork i told him the landlord is paing for it not me and he ask for her phone number and then left... on monday they called me and said i have to pay 328.00 or they will shot thr air of i told them the unit is not working its still 84 degress in the house they said i told them i owed the house i have to pay the bill or the will not come fix anything and said i was a lier for telling them i owend the house but i nerver said that to them now there saing they will put a lean on the house if i dont pay them..
Desired Settlement: i told them the landlord could not pay to much so i made the apointment on monday and they still came out on sathurday and charge me time and a half and didnt fix anything
Business Response: It is the policy of our company to have authorization from the home owner before we commence on any type of work. When we talked to the tenant, he said that he was the home owner and that he would pay upon completion of the work performed by our company. When the work was completed and the technician asked for payment the tenant said that he was not the home owner and that his landlord would be paying the bill for the services provided by our company. Our company then placed a call to the home owner on Monday and the home owner denied giving any authorization to the tenant for the repair of the HVAC system.
This complaint is not legitimate being that it has originating from a person that does not own the home but is rather a tenant where services were provided. The actual home owner has no complaints with our company or our services. Payment is still expected to be paid in full.
Problems with Product/Service
Read Complaint Details
Complaint: on thursday july 10th, my air conditioning quit working, on the morning of 7/11/14, my son in law determined that the compressor was working, but that the fan in the furnace wasn't turning on to circulate the cooled air. i called mike's heating and air conditioning to schedule an appointment, and was told the technician would be there between 12 pm and 1 pm. at 2 pm he showed up and was shown where the furnace was. he did whatever it was he did, and determined that the air filter was dirty, he changed it and charged me $77. an hour later when i called back to report that the air conditioner still wasn't working i was told "lady, your walls, carpet, and other things in your house are hot and take time to cool off" even though i'd told her that temperature had gone up in that hour. when i called later to again report that it wasn't working, i was told i would be charged double if a service man came out anytime before monday. (the daytime highs were in the upper 90's, low 100's during this period) i am an 83 year old widow, who had to leave my own house to stay with my daughters family during this time because the house was too hot to stay in. i have since called another repair service to come and fix my air conditioning
Desired Settlement: i would like a refund for a job not completed. i live on a fixed income, and can't afford to be paying for services not rendered
Business Response: After review we issued a full credit to the customer and all issues are resolved.