BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Delta Heating and Cooling, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Delta Heating and Cooling, Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Washington State Department of Labor & Industries
7273 Linderson Way SW , Olympia WA 98501
Phone Number: 800-647-0982
Type of Entity
Business ManagementMs. Marilyn Elkins, Office Manager
Heating & Air Conditioning Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Heating Equipment Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Contractors & Systems Heating Contractors
80 Wellsian Way
Richland, WA 99352 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Delta installed my system 4yrs ago through a program the PUD had where they got paid by them and by me.I agreed on a price with the owner****,that was not an estimate. The price we agreed on was all I could pay so it had to be set in stone.His employees installed it,and THEN he tried to raise the price by thousands to get more $ from meWe found one unit was wired backwards. All he said was, "That's not on me. That's the electricians." But those are the electricians HE chose to do the job. Recently, our unit started to leak water. Delta has 1 employee, ****, who knows how to work on this kind. He was here 4 times, trying everything under the sun to fix itAfter each of those visits he assured us the problem was over. He had finally fixed it. We would wait a couple of hours and no H2O came out so we believed him and hung our artwork up.While we were asleep the unit would stream water. It ruined our artwork,sheetrock,floors etc...and created mold. Meanwhile we called **** 12 times. He wouldnt call back. We needed him to fix our unit.He later said he was dodging our calls because he thought we were calling him to reimburse us for the damage!He tried one transparent lie after another,to make it OUR fault,hoping we wouldnt know.Finally he admitted neither he nor **** knew how to work on LG models.But he would come back tomorrow and take the whole thing off the wall, take it apart and clean each part, reassemble and rehang it.That scared us because we called LG tech help line and they said do not take it off the wall. They said get another company to look at it. So that's what we did.We paid nearly $100 because **** installs products that he can't service or maintain. The guy from the other company came in, had the problem diagnosed in less than 2 minutes, worked on it for 20 minutes and TESTED IT TO MAKE SURE IT DIDN'T LEAK before he left. All in less than an hr.and we had been dealing with Delta for months,making endless calls and having our wall and floor ruined.
Desired Settlement: Even though I had to take the time to go through the BBB, I'm not asking any more than I was the day Glen came to my house. I want $500.00 compensation, which is splitting the cost, not asking Delta to pay all of it. So please know I'm not bargaining or going back and forth about it. I was extremely fair at first and haven't changed what I'm asking for.$81.23 for the other company to fix it$220 Delta's share of ruined artwork$200 sheetrock,paint,baseboard,floorround it off to =$500
*egarding: *. **** ID: *******
Better Business Bureau:
After reading the response, unfortunately, we feel that no matter what we say she will not be satisfied with our response and continue to feel we lied to her. The job was done over 4 years ago so “recollection” is all we have to go on. We have several thousand customers and we do hundreds of installations a year, it makes it difficult to remember every job and every precise conversation. She has already made her feelings clear as to how she feels towards the owner and our company, it is hard to respond to that since she will always have her version and will continue to find fault with us.
Better Business Bureau:
It's not a "feeling" I have, that I was lied to and treated horribly, it's a fact. A fact that I'm quite sure will stand up in small claims court.
I sincerely hope I can prevent others from going through what we have experienced. I will post on *********** ******* ***** ******** *** *******, the actions of Delta. If even one person goes with any other company, it will be well worth my effort.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
Read Complaint Details
Complaint: Since moving into my home late in 2011 I have had nothing but problems with my HVAC system. Almost monthly I have had to complain to the builder and Delta with the system either breaking, under performance, vibrations, noises, etc. Over the last few few months it has been making loud knocking and vibrating noises which I was told by the builder of my home was due to a part which had already broke once and over pressurized system which the contractor had over charged in the summer trying to get the defective unit to get my house below 80 degrees at night. My home builder told me that he was going to get it fixed properly and next thing I know I get a bill in the mail from Delta for labor they performed that I never signed for and that my builder was dealing with Delta on. The system hasn't performed correctly from day 1. I have lost countless hours of sleep and had to miss days from work losing wages due to it also. I have been treated very unfairly and I am so fed up with this.
Desired Settlement: The labor is not my responsibility it is between the builder of the contractor and my builder told me he was handling it. Talk to **** *** or *** ****. If the system was a car it would be considered a lemon and I have wanted a new one for a year. So having to put band aids on it over and over again is not my responsibility it is the responsibility of the builder and there person who installed the unit. I just want the bill erased and this unpleasant part of my life behind me. I am drained.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
BBB's Final Determination: Consumer accepted resolution offered by the business.