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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Campbell & Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Campbell & Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

42 Customer Reviews on Campbell & Company
Customer Experience Total Customer Reviews
Positive Experience 42
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 42

Additional Information

BBB file opened: December 03, 2001 Business started: 02/01/1983 in WA Business started locally: 02/01/1983 Business incorporated 02/01/1983 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Department of Labor and Industries WA State
901 N Monroe St Ste 100, Spokane WA 99201
Phone Number: (509) 324-2600

Type of Entity


Business Management
Mr. Michael G. Campbell, President Ms. Sherry Erickson, VP of Operations
Contact Information
Principal: Mr. Michael G. Campbell, President
Principal: Ms. Sherry Erickson, VP of Operations
Business Category

Heating & Air Conditioning Fireplaces Stoves - Wood, Coal Air Conditioning Repair Air Conditioning Systems - Cleaning Duct Cleaning Heating Equipment & Systems Cleaning & Repair Heating Equipment Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Heating & Air Conditioning - Filters Air Conditioning Contractors & Systems Heating Contractors

Products & Services

Campbell & Company sells the following brand(s): Fireplace Xtrodinaire, Honeywell, Lennox, Mendota, Monessen, York

Campbell & Company offers the following product(s): Air Conditioners, Electric Furnace, Fireplaces, Gas Furnace, Heat Pumps, Security Systems, Thermostat

Method(s) of Payment
Visa, Mastercard, Discover     
Alternate Business Names
Campbell & Bruce M. Campbell & Company, Inc. The Fireplace Center

Additional Locations

  • 101 Butterfield Rd

    Yakima, WA 98901 (509) 388-0336

  • 2828 W Irving St

    Pasco, WA 99301 (509) 392-8035 (888) 928-2964


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/7/2012 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: When I called other companies ,they had product at $800.00 for 12 years, water heater. and the one he put in for 6 years cost was $1,300 dollars for water heater.

Desired Settlement: I would like a refund back . Other companies charged $800.00 installed for same water heater. So I would like the difference back. $500.00 back.The other companies don't use this model anymore.

Business Response:

Our Customer Service Manager and VP of Operations have both discussed this matter with Mrs. ******** via phone.  This replacement was recommended by our technician in April of 2012 and again in October of 2012.  Both times, the price for the repair was $1,373 less her 10% discount, or $1,235.75.  As I understand it, the primary complaint is that other companies charge as low as $800 for a water heater replacement.

Mrs. ******** ordered the work to be completed on 10/4/12 and we installed the new water heater on 10/10/12.  We regret that Mrs. ******** did not make her price comparisons and warranty comparisons prior to us installing the new unit.  However, we do not set our pricing according to what other companies charge.  We include permits, an expansion tank and seismic strapping to code, which we believe makes our installed water heaters a better value than our competition.  Our upfront price for an expansion tank installation is $442 on it's own.  We frequently install them for homeowners who are concerned about water pressure and it's effect on their warranties with water heaters.  We scheduled an appointment for our company owner, **** ********, to meet with Mrs. ******** and discuss this further on November 20, 2012 at 3:00 pm.  Mrs. ******** was not home and has not returned two phone calls by our owner to reschedule the appointment. 

We will continue to try to resolve this price complaint with Mrs. ********, but I wanted to make sure this update is in the file for the record.


****** ********

Business Response:

As an update to this complaint, our owner met with***** ******** earlier this week and gave her a check for $325.80 to resolve the complaint  and offered to extend the warranty an extra 4 years beyond the manufacturers warranty.  She stated that this resolves the issue for her.

****** ********

Vice President of Operations
************* ****** ************* ****  

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