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A BBB Accredited Business since
BBB has determined that A-One Refrigeration & Heating, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A-One Refrigeration & Heating, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue--Spokane
(Dept. of Revenue), Tumwater WA
Phone Number: (800) 647-7706
Washington State Department of Labor & Industries
7273 Linderson Way SW , Olympia WA 98501
Phone Number: 800-647-0982
Type of Entity
Business ManagementMr. Kyle Hagen, Owner
Heating & Air Conditioning Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Air Conditioning Supplies & Parts Heating Equipment Refrigeration Equipment - Commercial - Sales & Service Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Contractors & Systems Heat Pumps Heating Contractors
Alternate Business NamesA-1 Refrigeration & Heating A-1 Refrigeration and Heating A-1 Services A-One Refrigeration and Heating
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: In July of 2013 we purchased our 2nd Air Conditioning unit from A-1 Refrigeration and they came out to install it. We have spent over $4800 in just over 1 year with A-1. They were very timely, efficient, and did a great job of installing the units. The first unit we purchased was stolen, so we had to replace it. The owner, ****, reccomended that we purchase for an additional cost a "cage" that he would install steel bars sunk into concrete and then a heavy guage wire mesh around unit which should prevent anyone from stealing the unit again. He charged us $600 for the cage. The "cage" portion of the job is not acceptable and we have been calling A-1 numerous times and spoken to *** and **** but neither one has replied. On 10-9-13, I called and spoke to *** and told him that we are not happy and that we expect the job to be finished. *** said he would have **** call me back because he was in a meeting. We have not heard back from A-1 Refrigeration. I want our money refunded, or the job completed as promised.
Desired Settlement: Refund of money $600, or complete the job as expected.
I am writing to say that my complaint with A-One Refrigeration has been cleared up and fixed. **** responded within 1 hour of my complaint being submitted, and it appears there was miscommunication in the sense of urgency about the situation, which caused the delay. Needless to say, he completed the necessary work that we had requested and he went above and beyond to make sure it was fixed within 1 business day.
BBB's Final Determination: Consumer accepted resolution offered by the business.