Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Origin of Names has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Origin of Names

              912 McKinley Ave Kellogg, ID 83837

            • Origin of Names

              113 E Magnesium Rd Ste B Spokane, WA 99208-5942

            • Origin of Names

              2202 W Saint Thomas More Way Spokane, WA 99208-8336

            Business ProfileforOrigin of Names

            Genealogy
            Multi Location Business

            Current Alerts For This Business

            Pattern of Complaint:
            BBB files indicate that this business has a pattern of complaints.  On March 11, 2015, BBB contacted Origin of Names concerning claims from consumers stating they had difficulty communicating with the company regarding the status and significant delay of their orders.  The business responded to say the pattern BBB is seeing is mainly from the customers who placed orders during the holiday season. During the holiday season we receive hundreds of emails a day and we answer them in the order which they are received. As for the status of their orders every customer is sent an automatic email after checkout that includes a link where they can check on the status of their order at any time. As for the products advertised time we do our best to get the orders out in a timely manner, but as we sell custom products of which many require extensive research it can take longer than estimated. Especially during the holiday season where we see an increase of 15 times the normal amount of orders we receive and this does add additional time to our production schedule. We are working to increase the amount of hours are customer service representative is available and we will overview our estimated product arrival times and make any necessary adjustments. 

            Additional business information

            Additional Info:
            If you have an unresolved issue concerning this company, we strongly suggest that you file formal complaints with the BBB, the WA State Attorney General's Office as well as the Federal Trade Commission due to delivery issues.If you paid by credti card, we sugggest that you dispute charges ASAP and don't allow this company to extend promises that, given the nature of BBB complaints, go unfulfilled.
            See all additional business information

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            20 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company offers Coat of arms , Last Name History, Internet Sales.

            Business Details

            This is a multi-location business.

            Find a Location

            Origin of Names has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Origin of Names

                912 McKinley Ave Kellogg, ID 83837

              • Origin of Names

                113 E Magnesium Rd Ste B Spokane, WA 99208-5942

              • Origin of Names

                2202 W Saint Thomas More Way Spokane, WA 99208-8336

              BBB File Opened:
              1/17/2003
              Years in Business:
              29
              Business Started:
              5/15/1994
              Business Started Locally:
              3/1/1990
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Sole Proprietorship
              Alternate Business Name
              • Coat of Arms Store & Family Crest Gifts
              • 4crests.com
              • Polish Gifts
              Business Management
              • Mr. Michael T Kennaugh, Owner
              Contact Information

              Principal

              • Mr. Michael T Kennaugh, Owner

              Customer Contact

              • Mr. Michael T Kennaugh, Owner
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              20 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/28/2023

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I ordered an embroidered family crest as an anniversary gift for good friends. It has been over 4 months and I have not received the item. I have repeatedly emailed the business and received no reply. Upon going to the website and looking at the status, it says the item hasn't even shipped. The crest was $221.98 including shipping and handling. I would like to be reimbursed for this lack of delivery of item.Thank you,*******************************
              Read More

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Liz H

              1 star

              02/20/2023

              I ordered a poster from the Coat of Arms Store on January 15, 2023 and within minutes I got a confirmation of the order, explaining the order should be mailed within 7 to 10 days. The $82.63 charge was made the next day. After NUMEROUS emails and phone calls, I finally got a response via email, claiming my emails went to their spam folder and order was accidentally skipped. I did go to their listed address for their business but theres another business in that location. I did find another address and will try to check on this address. The phone number is for ************************* and I left several voicemails and yet to get a phone call back.Regarding the email they sent back to me confirming the order on January 15th,is no long in my files. I believe I would not have deleted this but cannot locate where it is and why its not available. Not sure if they somehow discarded the email?

              Local BBB

              BBB Great West + Pacific

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.