BBB Accredited Business since
Service Master Emergency Service by Covington, Inc.
Phone: (509) 922-2500 1521 N. Argonne Rd, Suite C-272, Spokane Valley, WA 99212
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A BBB Accredited Business since
BBB has determined that Service Master Emergency Service by Covington, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Service Master Emergency Service by Covington, Inc. include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Secretary of State - Business Lic./Wash.
To Check UBI for company
(360)753-7115 Long Distance
Phone Number: (360) 664-1400
Labor and Industries-Montana
1805 Prospect Avenue, Helena MT 59604
Phone Number: (406) 444-2840
Type of Entity
Business ManagementMs. Desiree Covington, General Manager
Fire & Water Damage Restoration Water Mitigation
Alternate Business NamesService Master
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: My family and I had a apartment fire back in sept. and my insurance company paid them 9,000 dollars to clean all my stuff and then I was suppose to pay them 1,000 for my deductible. so I called service master to see if I could set up payment arrangements and the guy that I talked to his name was ***, he was very rude! I was trying to talk and explain to him and he kept cutting me off and then he said SHUT YOUR MOUTH AND LET ME TALK! I SAID EXCUSE ME YOU DON'T TALK TO ME THT WAY, I AM YOUR CUSTOMER AND I DONT DESERVE TO BE TREATED THIS WAY!!!! THEN HE HUNG UP ON ME!! I HAVE BEEN DEALING WITH ALOT OF ISSUES WITH THEM SINCE THEY HAVE HAD MY STUFF! LIKE THE WAY THEY TOLD ME THAT THEY CLEANED MY STUFF! AND HOW THEY TREAT ME! I AM NOT GOING TO BE TREATED THIS WAY AND THEY THINK THEY CAN BECUASE I AM YOUNG! I REALLY HOPE YOU CAN HELP ME OUT BECAUSE I DON'T WANT ANYONE ELSE TO GET TREATED THE WAY I HAVE BEEN! ALSO WHEN WE ASKED THEM FOR DOCUMENTS OF EVERYTHING THAT THEY CLEANED THEY SAID THEY IT WOULD TAKE A COUPLE DAYS TO GET IT AND THEN WHEN WE WENT THERE TO GET IT THEY SAID THEY COULDN'T GET IT FOR US!!!!!I am not sure if that's the right address for them because there's a lot in Spokane but this is there number and address. ###-###-#### **** * ******* ** ******* *******WA PLEASE HELP ME!!MY PHONE NUMBER IS ###-###-####! THANK YOU******** ****
Desired Settlement: I think that they should be checked out and the way that they run stuff around there is bull crap! I don't want this to happen to anyone else because it put a lot of stress on me and this whole thing has been stressful!!! I have three kids. I just had a baby! I don't need this bull crap! I hope you can help, if not I will just get a lawyer and go that way!thank you for taking the time to read my letter and if anything I think I shouldn't have to pay them for how rude they are! Thank you,Brit
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved