BBB Logo

Better Business Bureau ®
Start With Trust®
In Eastern Washington, North Idaho and Montana

BBB Accredited Business since

Absolute Vinyl, Inc.

Phone: (406) 655-4468 Fax: (406) 655-4678 1351 Holiday Cir, Billings, MT 59101 http://absolutevinyl.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Absolute Vinyl, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Absolute Vinyl, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Absolute Vinyl, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

top
BBB file opened: May 11, 2006 Business started: 08/01/2003 in MT Business started locally: 08/01/2003 Business incorporated: 01/01/2004 in MT
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034
sos@mt.gov

Montana Department of Labor & Industries
1805 Prospect Ave , Helena MT 59624
https://www.dli.mt.gov
Phone Number: 406-444-6543
Fax Number: 406-444-1394
dliquestions@mt.gov

Type of Entity

Corporation

Business Management
Danny Wyrwas, President Mrs. Ericka Wyrwas, Vice President
Contact Information
Principal: Danny Wyrwas, President
Principal: Mrs. Ericka Wyrwas, Vice President
Business Category

Fence Contractors Vinyl Repair Fence - Sales, Service & Contractors Fences - Vinyl Patio & Deck Builders Railings


Additional Locations

  • 1351 Holiday Cir

    Billings, MT 59101 (406) 655-4468

  • 1
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

5/15/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: While installing the fence, workers wrecked neighbors fence. I was told they would contact neighbor and repair. They have not done so. They also opened my garage and took a cord to plug in a drill. They then left the door open while cutting cement in front of the door. The over head heater was on in the garage. The dust from the cement cutter filtered into the garage, picked up by the over head heater and covered everything in the garage with a layer of cement dust. In this garage is two Goldwing motorcycles that were not covered and a 1958 ford street rod with flame paint. This car was covered with the dust also. My heater fan is now squealing when it turns on because of dust in the motor windings. All of these vehicles were just detailed by hand with fresh wax. Now the cement dust is in the wax. The installers also hit the main water shut off valve to my house. I called the company and was told the owner would contact. It has been a week and no one has contacted me.

Desired Settlement: Make needed repairs to neighbors fence, shut off valve, car, motorcycles, heater, and cleaning of garage.

Business Response:

To whom it concerns,

This letter is in regards to complaint #9509765 (9152238).

Mr. ******** purchased a $17,000 fence from Absolute Vinyl. We collect a payment of 1/2 down with a signed contract to secure a customers spot on our installation schedule. The final payment is collected upon completion and satisfaction by the customer. The customer has paid his final therefore this matter has been rectified.

In regards to Mr. ********’s specific complaints; WE did not wreck the neighbors fence, yes the guys dented a portion of top rail in the chain link fence and immediately went to the neighbors to notify them and ready to change it out but they explained, 'not to worry, we are going to tear it out once the vinyl is complete.” Our customer and his neighbors got into such an altercation about the new vinyl fence that the police came to the sight while our installers were working. Mr. ******** felt those neighbors should split the cost of the fence on the shared property line. They did not want to, they were content with the chain link but since they just got a new vinyl fence they removed the chain link fence that was there. The police determined this was a civil matter and tried to patch things up between the neighbors and the left. Our installers were quite embarrassed
as Mr. ******** put them in such an awkward position by screaming at his neighbors with such profanity and being questioned by the police.

Secondly; yes we used the outlet in his garage upon our return to finish the set (it is a big job and needed several days to complete). Mr. ******** gave our installers permission to use the outlet in the garage the previous day because there are no outside outlets. No, they didn’t have direct permission the second time as the did the first. The garage door was closed except for a crack for the extension cord. Yes, I am sure some dust entered the garage but not to the extent that he claims especially when there is a table saw and wood tools with inches of saw dust in the opposite comer of the cracked door, To rectify the rdustr issue we rented two air mover fans together with an air compressor and a wand and we blew his entire garage out.

Thirdly, the customer tells us where to install their fence. Mr. ******** instructed us to put his return line next to the water valve. We hand dug this hole right next to this pipe and his house as instructed. If damage occurred just like any damage that may happen to a utility line or sprinkler line is the responsibility of the customer- again we work for the customer and even though we are responsible to call in utility locates we still do not have x-ray vision to determine where those lines are. No damage came to the pipe but yes they dug next to it.

We have been in business for over 11 years and to my knowledge have not had had any BBB complaints, our policy is to make sure the customer is satisfied and will recommend us to all of their friends.

Respectfully,

****** * ****** owner of Absolute Vinyl Inc

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1