BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Huppin's Hi Fi Photo and Video meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Huppin's Hi Fi Photo and Video include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Type of Entity
Business ManagementMr. Murray Huppin, President Mr. Bill Kern, Warehouse Mgr./One Call
Electronic Equipment & Supplies - Dealers Home Theater Photographic Equipment & Supplies - Retail Television & Radio - Dealers Home Electronics - Designers Home Electronics Online Retailer
Products & Services
Huppin's Hi Fi Photo and Video sells the following brand(s): Apple, Bose, Canon, Dyson, KitchenAid, Klipsch, Nikon, Panasonic, Samsung and Sony
Huppin's Hi Fi Photo and Video offers the following product(s): TV. Audio, and Cameras, Home Theatre
Alternate Business NamesHuppin's Huppin's Photo and Hi Fi Onecall.com
Warrantech Consumer Product Services, Inc. (WCPS), an independent provider of service contracts and after-market warranties, announced a new agreement has been signed with Huppin's/OneCall, based in Spokane, Wash. A member of the PRO-Group merchandising and marketing organization, Huppin's/OneCall started offering the Warrantech-backed service contracts on November 1. Further public information has been provided at the following website: http://au.sys-con.com/node/1184274
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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Additional Phone Numbers
- (509) 893-5588(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: This company has a 30 day return policy that states if you are not happy with your purchase to bring it back for refund, exchanges etc. I have been doing business with huppins for a number of years, I pay my bill on time and have recommended them to friends. I have returned several items in the past due to warranty issues and/or decided to upgrade to a better product. Recently the first of this month I was in the market to purchase a camcorder for my wife, we were not happy with the performance of this purchase so we returned it for a better quality camcorder. Now they (employees) are warning me about having to many returns, didn't realize this was a problem as this is their policy to be able to return items. We did however make the upgrade but was told by an employee this was becoming unacceptable on my part. We tried the new camcorder and found it barely to fit or suite want we wanted, so we decided to purchase the best they had to offer, and they did take it back but not without letting me know they would no longer sell me any further items do to my returns. First this is their policy to be able to return an item, and second how is a consumer to know if the product is worth the hard earned money we spend as they only let you try it in the store which really is not satisfying test, and third if this is problem to return an item back or there is a limit on doing so it should be posted to be seen, and not make a customer feel totally embarrassed as my wife and I were for just wanting to do business with this store. In my eyes we did nothing wrong and yet made to feel very guilty, uncomfortable and again extremely embarrassed for trying to support a local store in good faith.
Business Response: Thank you for the feedback. With the hope of resolving the issue we will have someone from our retail management team reach out to *** ***** to discuss the situation. Thank you, **** ***** Director of Sales
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
In response to Huppins reply, they have not made any efforts to contact me for any type of resolution as of 3/26/2014. I visited their store on ** ******** on said date and was meet with only negativity. After I read the response they sent to you I was hoping we could resolve this matter but they said that *** ***** did not even work up at the ** ******** store and the young man behind the counter told me they (HUPPINS) was unwilling to deal with me any further and that they were under no obligation to do so, so be it. If I hear from whom ever actually has authority to make the decision on who they do business with and not leave those decisions to the hired help. I will let you know immediately of any remedies one way or the other.