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Eastern Washington, North Idaho and Montana

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Huppin's Hi Fi Photo and Video meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Huppin's Hi Fi Photo and Video include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Huppin's Hi Fi Photo and Video
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

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BBB file opened: June 01, 1980 Business started: 01/01/1908 in WA Business started locally: 01/01/1908
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
http://www.secstate.wa.gov/corps
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Type of Entity

Corporation

Business Management
Mr. Murray Huppin, President Mr. Bill Kern, Warehouse Mgr./One Call
Contact Information
Principal: Mr. Matt Clark, Director of Sales
Business Category

Electronic Equipment & Supplies - Dealers Home Theater Photographic Equipment & Supplies - Retail Television & Radio - Dealers Home Electronics - Designers Home Electronics Online Retailer

Products & Services

Huppin's Hi Fi Photo and Video sells the following brand(s): Apple, Bose, Canon, Dyson, KitchenAid, Klipsch, Nikon, Panasonic, Samsung and Sony

Huppin's Hi Fi Photo and Video offers the following product(s): TV. Audio, and Cameras, Home Theatre

Alternate Business Names
Huppin's Huppin's Photo and Hi Fi Onecall.com
Additional Information

Warrantech Consumer Product Services, Inc. (WCPS), an independent provider of service contracts and after-market warranties, announced a new agreement has been signed with Huppin's/OneCall, based in Spokane, Wash. A member of the PRO-Group merchandising and marketing organization, Huppin's/OneCall started offering the Warrantech-backed service contracts on November 1. Further public information has been provided at the following website: http://au.sys-con.com/node/1184274


Additional Locations

  • 229 N Ella Rd

    Spokane Vly, WA 99212 (509) 927-2964

  • 8016 N Division St

    Spokane, WA 99208 (509) 893-5588

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (509) 893-5588(Phone)
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Additional Web Addresses

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Additional Email Addresses

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Complaint Detail(s)

3/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company has a 30 day return policy that states if you are not happy with your purchase to bring it back for refund, exchanges etc. I have been doing business with huppins for a number of years, I pay my bill on time and have recommended them to friends. I have returned several items in the past due to warranty issues and/or decided to upgrade to a better product. Recently the first of this month I was in the market to purchase a camcorder for my wife, we were not happy with the performance of this purchase so we returned it for a better quality camcorder. Now they (employees) are warning me about having to many returns, didn't realize this was a problem as this is their policy to be able to return items. We did however make the upgrade but was told by an employee this was becoming unacceptable on my part. We tried the new camcorder and found it barely to fit or suite want we wanted, so we decided to purchase the best they had to offer, and they did take it back but not without letting me know they would no longer sell me any further items do to my returns. First this is their policy to be able to return an item, and second how is a consumer to know if the product is worth the hard earned money we spend as they only let you try it in the store which really is not satisfying test, and third if this is problem to return an item back or there is a limit on doing so it should be posted to be seen, and not make a customer feel totally embarrassed as my wife and I were for just wanting to do business with this store. In my eyes we did nothing wrong and yet made to feel very guilty, uncomfortable and again extremely embarrassed for trying to support a local store in good faith.

Business Response: Thank you for the feedback. With the hope of resolving the issue we will have someone from our retail management team reach out to *** ***** to discuss the situation. Thank you, **** ***** Director of Sales

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

BBB,

I have reviewed the response made by the business in reference to complaint ID ******* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

**** *****


*** *******,
 
 
 
In response to Huppins reply, they have not made any efforts to contact me for any type of resolution as of 3/26/2014. I visited their store on ** ******** on said date and was meet with only negativity. After I read the response they  sent to you I was hoping we could resolve this matter but they said that *** ***** did not even work up at the ** ******** store and the young man behind the counter told me they (HUPPINS) was unwilling to deal with me any further and that they were under no obligation to do so, so be it. If I hear from whom ever actually has authority to make the decision on who they do business with and not leave those decisions to the hired help.  I will let you know immediately of any remedies one way or the other. 
 
 
  Regards
**** *****