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BBB Accredited Business since
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Electrical home improvement and repair service.
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A BBB Accredited Business since
BBB has determined that Handyman Electric, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Handyman Electric, LLC include:
- Length of time business has been operating
Factors that raised the rating for Handyman Electric, LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||30|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Washington State Department of Labor & Industries
7273 Linderson Way SW , Olympia WA 98501
Phone Number: 800-647-0982
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Robert Robertson, Owner
Electricians Insulation Materials - Electric Wire & Cable - Electric Contractor - Electrical
Method(s) of PaymentAll major credit cards, checks and cash.
Refund and Exchange PolicyWe are not a retailer that sells products. Therefore, we don't offer refunds or exchanges.
Industry TipsContractors - GENERAL ADVICE
Serving Spokane County and the outlying areas
Spokane, WA 99208 (509) 466-0303 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (509) 993-0303(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: ****** ********* of Handyman Electric used an inappropriate cable when he installed a cable for us for our television. A ******* representative examined the wire that he installed in our home. According to *******, the copper wire he installed is not appropriate for HDTV and can cause problems even on regular TV programming. ******* said that if we ever had a problem with our TV programming, the first thing they would do is require us to replace the wire that he just installed.The problem with the copper wire he installed is that it has no foil shielding. Without foil shielding, the copper braid absorbs radio interference. To demonstrate the problem, ******* measured the leakage on the interior cable he installed with a spectrum analyzer and picked up 34dBmV(decibel millivolts) of interference on 105.5 megahertz screen shots at 11:20 a.m. on December 14, 2011.Initially, ****** ********* agreed to replace the cable if we got ******* to provide a copy in writing of the specifications for the cable. The specifications sheet was pulled by **** **********, a tech supervisor at the Buckeye store in Spokane. I heard through **** ****, a ******* sales representative, that **** was very surprised that a professional would even make the decision to install copper cable without aluminum shielding. According to ****, it is not an appropriate use for that cable and does not meet ******* standards.The specifications sheet that **** provided clearly indicates aluminum shielding. After ********* received the specifications sheet, he refused to install a new cable that he had already promised.********* was also unprofessional at our house. He demanded that the accented ***** ******* representative tell him whether or not the ******* representative was a citizen. I apologized to the ******* rep. (who was a citizen) afterwards. We plan to buy a HDTV and that won't work on the installed cable. We want ********* to install a new cable with one that meets *******'s specifications at his expense.
Desired Settlement: We want Handyman Electric to replace the television cable with one that meets the specifications of the ******* sheet including aluminum shielding provided by **** **********, a tech supervisor at the ******* Buckeye store in Spokane.
Business Response: Dear ****** ***** ******
I understand that you desire excellence in workmanship and such was delivered. Your story of what happen is very harsh and incorrect. That race thing is off the wall.
You did not mention that it took ******* 3 months to figure how to provide service to your home. Each time ******* failed to provide service they expressed it was your home wiring. In response to ******* you would ask me to check things out to verify their claims which I did several times for you with no charge. One time you thank me with a $50.00 bottle of wine. (Thank you!) The reason ******* could not secure a good signal was due to one of your TV cables buried in the dirt that was shorting out your cable system.
I believe in the performance of copper over the inferior performance of aluminum. The material specifications you provided (printed on your stationary and not *******'s) only has a 77% coverage against outside interference. The RG-6 cable that I installed has a coverage of 95% against outside interference. It cost my company 3 times more for this high grade material than an aluminum product.
On January 24th 9:01AM
You called me and said that *******'s minimum TV cable requirements was RG-6. My reply was: We installed RG-6 Quad Shield cable in your home.
The spectrum analyzer picked up 34dBmV(decibel millivolts) of interference on 105.5 megahertz. Your cable is working within its manufactured specifications.
The real truth is that you had me attach this new RG-6 cable to the original wiring that does not even meet YOUR CLAIM of *******'s minimum requirements.
I will not fulfill your request based on:
• The lack of providing on ******* stationary minimum requirements for residential applications
• My connectors of my cable have been removed/tampered
• You expressed your TV service is presently working well
****** ********* (Managing Member)
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a Groupon coupon for this company's services.This was paid for upfront. I called the phone # listed and a lady answered. I told her I had a groupon for their services and scheduled an appointment for 10-28.I received a call from her at 5pm on 10-24 stating she nearly got stangled for making that appointment and asked if it could be moved to Sunday (10-30 ). I told her I would talk to my wife and get back to her. On 10-25 about noon I called the office but nobody answered. At 12:30 pm I received a call from ****** (owner)and scheduled a 3 pm appointment for 10-30.On 10-30 at about 12:45 pm I received a call from ****** and he stated that I was not a nice person and he did not want to work for me. He also stated he did not like what I said to his wife. I do not know his wife.I questioned him if I was the right person he was trying too call and he said yes.He would not answer any of my questions and said he was hanging up. I called my wife and told her of the call and she asked if it was a joke.I said I'm not sure. She called him from our home phone and he answered.She asked him what was the problem and he stated it is common for an electrician to contact neighbors for character references.He also informed a neighbor that I said things to his wife after the neighbor gave me a good reference.This neighbor also said that the person who came to the door was very weird.I don't know if this guy was on drugs or drunk when he talked to my neighbors but it creeped them out.There has been burglary activity in Spokane with people knocking on doors and asking questions to see if anybody answers the door.I get along very good with all of my neighbors.
Desired Settlement: I would like a complete refund and a signed written apology on company letterhead.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 8792143, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This person's response is anything but honest and professional. I have talked to my neighbors that he he had talked to. He said I had said things to his wife.I noticed he did not address that comment.He would not answer any questions I asked on who he talked to or what I alledgedly had said to his wife. When my wife called him using a different phone # ( he would not answer my cell # ) he wouldn't answer any questions, said he didn't want to talk about it, told my wife to drop it and said he was hanging up. My neighbors support me on this matter and his reponse is anything but the truth. I don't know if he is trying to scam Groupon users on their purchases, bit off more work than he can do or just wants to cherry pick his jobs. Any ot these reasons does not deserve an approval from the BBB.
Mr. **** ******
BBB's Final Determination: Consumer accepted resolution offered by the business.