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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Solarity Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Solarity Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Solarity Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 11, 1964 Business started: 01/01/1939 in WA Business started locally: 01/01/1939 Business incorporated: 06/25/1951 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Type of Entity


Business Management
Mrs. Mina Worthington, President/CEO Ms. Andrea Andeson, Executive Assistant Ms. Pat Neighbors, Assistant
Contact Information
Customer Contact: Ms. Andrea Andeson, Executive Assistant
Principal: Mrs. Mina Worthington, President/CEO
Business Category

Credit Unions Loans Real Estate Loans Mortgage Brokers Financial Services

Additional Information

February 13, 2009 the Better Business Bureau has just learned of another telephone number used this scam text messages - (877) 355-9231.

Additional Information

February 10, 2009 we have just become aware that some calls regarding this scam are also from the telephone number (647)724-1303 appears to be coming from Ontario, Canada. Also 918-398-8335 and 330-259-1578 may be associated with this illegal activity.

Industry Tips
Financial Tip: Check Status of Health of Bank or Credit Union

Additional Locations

  • 110 N 5th Ave

    Yakima, WA 98902

  • 122 N 50th Ave  Westside Branch

    Yakima, WA 98908

  • 128 N 2nd St

    Yakima, WA 98901

  • 171 Iron Horse Ct  Terrace Heights Branch

    Yakima, WA 98901

  • 2811 Tieton Dr  ATM @ Memorial Hospital, Main Floor

    Yakima, WA 98902

  • 308 Washington Ave  Toppenish Branch

    Toppenish, WA 98948

  • 6600 W Nob Hill Blvd  West Valley Walmart Branch

    Yakima, WA 98908

  • 703 North Park Ctr  Selah Branch

    Selah, WA 98942

  • 900 S Ruby St  Ellensburg Branch

    Ellensburg, WA 98926

  • PO Box 2922

    Yakima, WA 98907


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 347-9222(Phone)

Additional Email Addresses

  • - Communication/Mass Email
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Complaint Detail(s)

9/29/2014 Billing/Collection Issues | Complaint Details Unavailable
3/21/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: On February 11,2014 I checked my account balance online because I was expecting my income tax refund to be deposited the next morning. I discovered that my account was over drawn -$834.65. There were 70 charges of $1.07 from that I had never authorized. The bank told me to contact Amazon and figure out what happened. I contacted Amazon that same day and found out that there was a glitch in my kindle and it had caused these 70 charges to be authorized. My credit card information was on file because my daughter and I have bought things from them before. They sent me an email apologizing for the huge inconvenience and immediately refunded the 70 unauthorized charges. Well, these charges had ended up overdrawing my checking account and the bank charged me 28 over draft fees of $25 equaling $700! Once the original charges from Amazon were credited back to my account, I went into the bank and spoke to the bank manager (at the *** *** ****** ** *********). She told me that they were only willing to credit my account back $300 of the $700 they took from me!! I was extremely upset! I have since spoken to many friends and family members (a lot of them are current members of ******** ****** *****) and they all agree that since the charges were done in error, due to a computer glitch,and that Amazon has already acknowledged this and refunded my money, then the bank needs to do so as well. There are no longer any charges for them to charge me an overdraft fee ON! I have been dealing with the bank since then and today I told by the bank manager (at the ******* ******* location) that I needed to fill out a dispute and file a report with the police! How do you file a police report against a Kindle!!?? This is just the bank wasting more of my time and keeping my money in their accounts longer. A credit union is supposed to be not for profit and for the people and this is not what they did to me. This is extremely unethical.

Desired Settlement: Due to a lot of persistence, on my part, I have gotten the bank to refund $300 of the $700 they took from me. I want my remaining $400 applied back to my account. Since there are no longer any Amazon charges on my account they have nothing to charge me for. Therefore, I feel that they are blatantly stealing from me. I have enjoyed being a member of Solarity, as do my two kids and my family, but it is unacceptable to treat your customers like this!

Business Response:

We have attached a response letter to Complaint IC *******. While the transactions that initiated ** ********* complaint were not caused by any error on the credit union's part, we are refunding the requested amount to her account. 

** ********** ***
Solarity Credit Union

Consumer Response: [A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]


I have reviewed the response made by the business in reference to complaint ID ******* and find that this resolution is satisfactory to me. 


***** *******

5/25/2012 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I opened this checking account years ago and invested endless hours setting up monthly direct deposits, transfers, bill payments, etc. In Jan 2012, the credit union (******** ****** *****) merged with another local credit union and now the merged outcome is called Solarity Credit Union. Our checking account was called an "Elite" account which featured NO monthly fee and no minimum balance fee. The requirement for this account was to open a savings account and maintain a minimum balance of $25. If the accounts debit card was used enough times and there was a monthly direct deposit attached to the account then the agreement was to receive a small monthly interest.Okay, so apparently what they have done with this merging of credit unions is to redefine what "Elite" account means and requires. Basically, NOW, the very same account that was free in Dec now is charged $6 per month UNLESS a minimum balance of $250. Furthermore, this $6 fee is assessed on the LAST day of the month.Apparently this is legal for the credit union to redefine the terms of a checking account without the agreement or consent of the account holders. Even if this is true, I find this to be unacceptable as a consumer. Last month, we spoke with ***** ******** at Solarity concerning this $6 monthly fee and complained about it and requested the account be returned or converted to a free account. The response was that the ONLY way to have a free checking account would be to close the existing account and open a brand new one. That is UNACCEPTABLE!! That places a MAJOR hardship on the account holder to simply maintain the same account they opened in the first place. This effects EVERYTHING: the direct deposits, the scheduled bill payments, transfers etc! Basically, the credit union has given the account holder 2 choices: maintain a $250 minimum balance or suffer the consequences, and that is not what I agreed to wIt would require a major hardship on our family to either change financial institutions or to.

Desired Settlement: I want:1) to keep my EXISTING checking account.2) for my existing checking account to be free (with NO minimum balance).3) a refund for all $6 fees on the account since Jan 2012.Just "convert" this account to the new free account... we do not want the monthly interest on the "elite" account. What we signed up for was the free checking, and that is all we want.That is what must happen to resolve this.

Business Response: SOLARTTY
May 8, 2012
**** ******** Better Business Bureau 152 S. Jefferson, Ste. 200 Spokane, WA 99201
Via Fax: ###-###-####
Re: Case #9014209, ***** ********
Dear Mr. ********,
Ms. ******** opened an Elite Checking account with ******** ****** ***** ***** in November 2009. ****** ****** ****** ***** ****** merged with *** in October 2011. At the time of the merger, all products and services were evaluated. It was determined that Elite Checking was a Dividend Checking account, similar to what **** offered. The Elite Checking had the least number of members who would be impacted by no longer offering this type of checking.
All Elite Account holders were given the option of switching to a Dividend Checking account or opening a new Free Checking account.
We have reached out to Ms. ******** and left messages. We would like to assist her with switching direct deposits and bill payments if she chooses to open a Free Checking account.
Please let me know if you have any questions. I can be reached at ###-###-####. Thank you.
***** ******* Marketing Manager
www.soiarltycu.orq • ###-###-#### •************ • P.O. Box 2922, Yakima, WA 96907

Consumer Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Adminstratively Resolved]

Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID 9014209, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

The offer requires me to close my account and open a new account.   That is not an offer, since that is the same situation that I am complaining about.   My complaint is precisely in regards to the hardship that would be created for myself and my family if my existing account has to be closed and everything re established.  It is not possible for Solarity to "assist" me with this hardship, as they have no control over the sources of my income which take time to process a new direct deposit, etc.  Additionally, they can not re- set up my accounts for me for bill payment, etc.  

Solarity can either waive the monthly $6 fee on my account and leave it as it is (and if they want to cancel the interest payment on the account that is fine) OR they can convert it without closing it.  


***** ********



Business Response: SOLARITY
May 17, 2012
***** ******** 108 South 11th Avenue Yakima, WA 98902
Re: Better Business Bureau Case #9014209 Dear Ms. ********,
In reviewing your concerns, as a courtesy, we did reverse fees in the amount of $24 on May 7, 2012 for the months of January through April.
We understand your desire to keep your original account number while changing the account type. However, this is not something that our system allows. In an effort to accommodate your request, we have come up with a system modification. Unfortunately, we cannot verify that our modification has functioned properly until the end of this month.
We have now switched your Dividend Checking Account to a Free Checking Account that does not accrue dividends or monthly fees. We will verify on June 1, 2012 that the account is functioning properly and no fees were assessed.
Our attempts to reach you by phone have been unsuccessful. We hope that this solution resolves the issue and we will attempt contact again on June 1st to confirm.
If you have questions or concerns, please contact me directly. I can be reached at ###-###-####.
www.soiaruycu.orq • ************ • ************ P.O. Box 2922. Yakima, WA 98907
cc: **** ******** Better Business Bureau Via Fax: ###-###-####