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A BBB Accredited Business since
BBB has determined that Solarity Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Solarity Credit Union include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Type of Entity
Business ManagementMrs. Mina Worthington, President/CEO Ms. Andrea Andeson, Executive Assistant Ms. Pat Neighbors, Assistant
Credit Unions Loans Real Estate Loans Mortgage Brokers Financial Services
February 13, 2009 the Better Business Bureau has just learned of another telephone number used this scam text messages - (877) 355-9231.
February 10, 2009 we have just become aware that some calls regarding this scam are also from the telephone number (647)724-1303 appears to be coming from Ontario, Canada. Also 918-398-8335 and 330-259-1578 may be associated with this illegal activity.
Industry TipsFinancial Tip: Check Status of Health of Bank or Credit Union
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Additional Phone Numbers
- (800) 347-9222(Phone)
Additional Email Addresses
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|9/29/2014||Billing/Collection Issues | Complaint Details Unavailable|
Read Complaint Details
Complaint: On February 11,2014 I checked my account balance online because I was expecting my income tax refund to be deposited the next morning. I discovered that my account was over drawn -$834.65. There were 70 charges of $1.07 from Amazon.com that I had never authorized. The bank told me to contact Amazon and figure out what happened. I contacted Amazon that same day and found out that there was a glitch in my kindle and it had caused these 70 charges to be authorized. My credit card information was on file because my daughter and I have bought things from them before. They sent me an email apologizing for the huge inconvenience and immediately refunded the 70 unauthorized charges. Well, these charges had ended up overdrawing my checking account and the bank charged me 28 over draft fees of $25 equaling $700! Once the original charges from Amazon were credited back to my account, I went into the bank and spoke to the bank manager (at the *** *** ****** ** *********). She told me that they were only willing to credit my account back $300 of the $700 they took from me!! I was extremely upset! I have since spoken to many friends and family members (a lot of them are current members of ******** ****** *****) and they all agree that since the charges were done in error, due to a computer glitch,and that Amazon has already acknowledged this and refunded my money, then the bank needs to do so as well. There are no longer any charges for them to charge me an overdraft fee ON! I have been dealing with the bank since then and today I told by the bank manager (at the ******* ******* location) that I needed to fill out a dispute and file a report with the police! How do you file a police report against a Kindle!!?? This is just the bank wasting more of my time and keeping my money in their accounts longer. A credit union is supposed to be not for profit and for the people and this is not what they did to me. This is extremely unethical.
Desired Settlement: Due to a lot of persistence, on my part, I have gotten the bank to refund $300 of the $700 they took from me. I want my remaining $400 applied back to my account. Since there are no longer any Amazon charges on my account they have nothing to charge me for. Therefore, I feel that they are blatantly stealing from me. I have enjoyed being a member of Solarity, as do my two kids and my family, but it is unacceptable to treat your customers like this!
We have attached a response letter to Complaint IC *******. While the transactions that initiated ** ********* complaint were not caused by any error on the credit union's part, we are refunding the requested amount to her account.
** ********** ***
[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Read Complaint Details
Complaint: I opened this checking account years ago and invested endless hours setting up monthly direct deposits, transfers, bill payments, etc. In Jan 2012, the credit union (******** ****** *****) merged with another local credit union and now the merged outcome is called Solarity Credit Union. Our checking account was called an "Elite" account which featured NO monthly fee and no minimum balance fee. The requirement for this account was to open a savings account and maintain a minimum balance of $25. If the accounts debit card was used enough times and there was a monthly direct deposit attached to the account then the agreement was to receive a small monthly interest.Okay, so apparently what they have done with this merging of credit unions is to redefine what "Elite" account means and requires. Basically, NOW, the very same account that was free in Dec now is charged $6 per month UNLESS a minimum balance of $250. Furthermore, this $6 fee is assessed on the LAST day of the month.Apparently this is legal for the credit union to redefine the terms of a checking account without the agreement or consent of the account holders. Even if this is true, I find this to be unacceptable as a consumer. Last month, we spoke with ***** ******** at Solarity concerning this $6 monthly fee and complained about it and requested the account be returned or converted to a free account. The response was that the ONLY way to have a free checking account would be to close the existing account and open a brand new one. That is UNACCEPTABLE!! That places a MAJOR hardship on the account holder to simply maintain the same account they opened in the first place. This effects EVERYTHING: the direct deposits, the scheduled bill payments, transfers etc! Basically, the credit union has given the account holder 2 choices: maintain a $250 minimum balance or suffer the consequences, and that is not what I agreed to wIt would require a major hardship on our family to either change financial institutions or to.
Desired Settlement: I want:1) to keep my EXISTING checking account.2) for my existing checking account to be free (with NO minimum balance).3) a refund for all $6 fees on the account since Jan 2012.Just "convert" this account to the new free account... we do not want the monthly interest on the "elite" account. What we signed up for was the free checking, and that is all we want.That is what must happen to resolve this.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Adminstratively Resolved]Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID 9014209, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The offer requires me to close my account and open a new account. That is not an offer, since that is the same situation that I am complaining about. My complaint is precisely in regards to the hardship that would be created for myself and my family if my existing account has to be closed and everything re established. It is not possible for Solarity to "assist" me with this hardship, as they have no control over the sources of my income which take time to process a new direct deposit, etc. Additionally, they can not re- set up my accounts for me for bill payment, etc.
Solarity can either waive the monthly $6 fee on my account and leave it as it is (and if they want to cancel the interest payment on the account that is fine) OR they can convert it without closing it.