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A BBB Accredited Business since
BBB has determined that Helena Community Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Helena Community Credit Union include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034
National Credit Union Adm.
1776 G Street N.W., Washington, D.C. 20456
Phone Number: (202) 682-9600
Type of Entity
Business ManagementMr. Greg Strizich, President Mr. Brent Martin, CFO Mr. Jerry Matthews, Exec. VP Ms. Karen Ritchey, VP Admin
Credit Unions Loans Loans - Small Business Consumer Finance & Loan Companies Real Estate Loans Mortgage Brokers Financial Services
Industry TipsFinancial Tip: Check Status of Health of Bank or Credit Union
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
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Read Complaint Details
Complaint: This happened on April 13th 2012 around 2:45 pm. I received an IRS refund check in the amount of $8834.00. I signed the check over to someone that I owed money to so it was a 3rd party check. Prior to the deposit, the 3rd party called and asked if the check could be deposited and they said that it can. I went down to the Credit Union only to prove that I was the 2nd party signing it over and he signed as the 3rd party because I was releasing all funds to him for money I owed to him. He made out his deposit slip to deposit his money requesting $334.00 back and gave the bank teller the check and the deposit slip. I had an account with them 5 to 7 years ago and was delinquent on my loan with them so they took the balance out of the check that was given to him. They crossed out his name on the check and tried to give me the remaining amount. I went outside to use the phone and they deposited only part of money into his account and paid off my outstanding balance with his 3rd party check. They were going to do a 5 day hold on the money since I didn't have an account prior to the dispute. ******, the teller, informed me that since I didn't have an account this was the process. The 3rd party was ok with it. ****** asked me to talk to her and told me she was going to take the 3rd parties check and pay off my debt. Without the 3rd parties consent, she crossed out his name on the back of the check and tried issuing me the cash saying she could do this since I had an account all of the sudden. I asked her since I had an account, I would like to put in $1.00. Her reply was that I didn't have an account. I reminded her that she told me that I did then the story changed to my account was closed but I had an account in collections. In the end they paid off my old debt in the amount of $1339.06, made an unauthorized deposit in the 3rd parties account in the amount of $7494.94 and altered the signatures on the back of the check trying to make it look like a 2nd party check again.
Desired Settlement: I would like the full amount of $8834.00 deposited into the 3rd parties account and any expenses he will gain trying to take care of it as well.
Dear **** ********:
In response to Complaint ID 8993986 attached is a copy of the check that was presented to Helena Community Credit Union along with the teller’s statement regarding the transaction. The transaction occurred at our branch office located at 4405 N Montana in Helena, MT. At the time the teller contacted me because she had Mr. ****** in the office with a Treasury check. My understanding at the time was that he was trying to endorse the check over to another member to deposit through their account and get cash back. As a rule the credit union does not allow the member to cash a third party item. In this case, Mr. ****** had a loan with the credit union that had been charged off and sent to collections. Even though the account was closed and charged off, our procedure is to continue to collect on the bad debt. Once a member has caused a loss to the organization they are no longer eligible for services. Cashing a check would be considered a service. In this case we accepted the item because we’ve not been successful in collecting the charged off debt from Mr. ******. Mr. ****** contacted me by telephone around 4:15 pm on Friday, April 13th to request the funds be returned to him. At the time, I told him that I would need to speak to the collection department to research the charged off loan further and would contact him on Monday (April 16th) once I had more information from that department.
At 10:00 am this morning, Mr. *** (the member who Mr. ****** endorsed the check to) came into the home office at 915 Kessler Ave. in Helena. ***** **************, our Operations Manager and myself discussed the situation with Mr. ***. In addition, the collection specialist for the credit union, *** **** had a chance to review the item and noted that Mr. *** had endorsed the check also. Having had the opportunity to review the negotiable item, the funds were deposited into Mr. ***’s savings account at the credit union around 10:30 this morning while Mr. *** was in the office.
If you need any additional information, please contact me at ###-###-####.
VP of Lending
Helena Community Credit Union
** *** ***
Helena, MT 59624
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved