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BBB Accredited Business sinceAdditional Locations
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This company offers banking and mortgage services
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A BBB Accredited Business since
BBB has determined that HAPO Community Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for HAPO Community Credit Union include:
- 17 complaint(s) filed against business
- Length of time business has been operating
- Response to 17 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||17|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
National Credit Union Adm.
1776 G Street N.W., Washington, D.C. 20456
Phone Number: (202) 682-9600
Type of Entity
Business ManagementMs. Ruby Campos, VP of Branch Operations Mr. David Schulz, CEO Ms. Reyna Barajas, Branch Manager Yakima Ms. Noemy Correa, Director of Branch Management Ms. Claudia Downey , Branch Manger HAPO Business Complex Ms. Paula Fuller, Branch Manager Nob Hill Mr. Francisco Guerero , Branch Manager Sunnyside Ms. Sarah Keyes, Branch Manger West Pasco Ms. Janel Marino, Branch Manager Queensgate Mr. Enif Michael, Branch Manager Kennewick Ms. Lisa Nordin , Branch Manager Richland Mr. John Schnellbach, Senior Vice President/CFO Ms. Cindy Soto, Branch Manager Terrace Heights Mr. Cris Torres, Collections Manager
Credit Unions Loans Loans - Small Business Real Estate Loans Mortgage Brokers Mortgage Lender Financial Services Payday Loans Banking Services Credit Cards & Plans
Hours of Operation
|M||:||9:00 AM - 6:00 PM|
|T||:||9:00 AM - 6:00 PM|
|W||:||9:00 AM - 6:00 PM|
|Th||:||9:00 AM - 6:00 PM|
|F||:||9:00 AM - 6:00 PM|
Alternate Business NamesHAPO CCU HAPO CU Richland-Corporate Office
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview