1/7/2014 Whoever the people are "behind the curtain" within this company should be fired and never allowed to have any association with any business that works with the public. Sphyra is wasting their money on any marketing or advertising, "training", management or admin period. It all starts from the top. It's easy to teach employees to not be solution driven, to talk to customers with an antagonistic tone, to not follow through on their commits to customers and to give customers the run around on the phone. It's a challenge to train employees to be solution driven. Sphyra, LLC has chosen to take the easy way out. In Summary: Already unhappy with the limited exposure to the Sphyra representatives and their snippy attitude, I advised the business owners to change processors. I was given a specific monthly fee that would be charged to us if we did not run any credit cards through their machine. No monthly minimum and a $9.95 fee for the remaining 24 months in our contract. Should I choose to cancel the service immediately, it would be $250 fee. Being comfortable with my math, I opted to pay $9.95 a month for 24 months. I moved our business to another merchant processor. A $25 "didn't meet the monthly min." fee was added to the next statement. I called and after 30+++ minutes was given a monthly "credit" for $25. The only customer friendly action from this company was that the person I spoke to about the fees actually took notes! Good on ya! The rest was all down hill. I faxed a cancellation form to them in August. In December, we were hit with the PCI compliance fee that was to be split into two payments: $70 in Dec and $90 in January. I again called in to dispute this charge. Being a reasonable person that is comfortable with her math, I have a clear understanding that $240 is LESS than $250 termination fee AND a $160 PCI fee. In December, I was unfortunate to speak with one of their reps that told me the PCI fee was not in their control. No joke. That "...Visa, Master Card, Discover and American Express charge that directly and we can't stop the fees" Really? I don't need to elaborate. Being reasonable, I did not fight for a credit for the December PCI fee: I just wanted to be done with this company and move forward. I did press for us NOT to be charged in January for the remaining $90 fee. I called back and spoke to a "level 3" manager and was told that the shop would not be charged the PCI fee in January. I re-faxed the cancellation form and was told to expect a call back with the resolution: Possibly a "credit" for the December fee and to not be charged in January. No call back, of course, however we did received a notice in January that they had charged, in fact, the $99.95 for the monthly and final PCI fee. This company is mad and anyone that knowingly works with this processor is completely mad. Stay away from Sphyra and any processor that works with them. Merchant Services Direct lost our business due to their tie to Sphyra.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by T M. on 1/7/2014 | Submit a Customer Review
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9/19/2013 I had scheduled an appointment with a sales rep which never happened because of a failure to show. And after reading the reviews on this website, I'm sure glad of that. I asked very specific questions on the phone as to fees and minimums. The same promises that were made to others were made to me, such as .5% transaction fee. I guess the old rule applies in this situation: "If it is to good to be true, it probably isn't true". I thank all of you for your imput, and hope all of you that are having problems with this company have a happy resolution. I know that I plan to be more cautious in the future.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Ed D. on 9/19/2013 | Submit a Customer Review
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9/17/2013 I HAVE NOTHING POSITIVE TO SAY ABOUT THIS COMPANY. AT FIRST THE AGENT SAID THAT HE WANTED TO EXPLAIN SOME THINGS ABOUT THE CLASS ACTION SETTLEMENT FOR MERCHANTS AND EXPLAIN THE FEES ON MY CURRENT STATEMENT. I WAS UNDER THE IMPRESSION THAT HE WORKED FOR MY CURRENT PROCESSING COMPANY BUT EVERYTHING CHANGED WHEN I MET WITH HIM. TO MAKE A LONG STORY SHORT, I AM NO LONGER THEIR CUSTOMER. THEY TRIED TO WITHDRAW $700.00 FROM MY BUSINESS ACCOUNTS BUT LUCKILY I HAVE A GREAT BANK AND THEY REFUSED TO PAY THEM. ANYONE WHO IS THINKING ABOUT GOING WITH THIS COMPANY, YOU HAD BETTER THINK TWICE. IT SOUNDS GOOD IN THE BEGINNING BUT IT DRASTICALLY CHANGES FAST.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by SHARON R. on 9/17/2013 | Submit a Customer Review
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1 person found this review helpful .
8/27/2013 A company rep from Tampa called me today. Told me that they could provide accounting software and credit card processing rates of just .5% on Visa/MC/Discover/Diners. They did say *** plays by its own rules. No wonder why *** is the best company out there. Anyhow, got the same speech about saving money, and a company rep will come over and spend only 10 minutes. Heard this many times before, almost weekly as there are tons of these companies out there. I was also told they are a direct processor. After looking up just a few things on-line and then finding a F rating on the BBB web site, my mind was made up before signing on with them. Adios. Sounds like the negative feedback on this company is greatly disproportional to the positive. Be cautious of them.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by John W. on 8/27/2013 | Submit a Customer Review
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2 people found this review helpful .