BBB Business Review
This Business is not BBB accredited
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This company offers credit card processing equipment and services. Leases for the equipment are handled by Northern Leasing Systems, Inc. of NY, and Executech Lease Group of Vancouver, WA. Processing payment contracts are handled by iPayment, Inc. of Thousand Oaks, CA.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
RedFynn Technologies' YouTube video includes the reference: ‘BBB Accredited.’ This business location is not accredited by this BBB and our policies prohibit such a reference.”
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Sphyra, LLC include:
- 81 complaints filed against business
- 1 complaint filed against business that was not resolved
- Government action(s) against business
- Advertising issue(s) found by BBB
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||55|
|Total Closed Complaints||81|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning consumers not receiving promised discounts, significant savings, 'best prices', waiver of fees or that the contract was not month-to-month without termination fees as the consumer believed it was. Further, files indicate that sales agents and customer service ignored consumers' calls to address these issues with the business.
Merchant Services Direct has responded to BBB's inquiries and stated the following improvements in their response:
- Investigate all complaints including reviewing recorded conversations, obtaining statements from all parties involved, and reviewing notes in this business' internal system;
- Require all employees involved take and pass an online ethics course;
- Implement a training program focusing on proper training for sales representatives;
- Expansion of administrative staff and customer care; and
- Establish an internal business code of ethics, requiring all sales representatives read and abide by.
As with any service agreement, BBB recommends consumers receive all promised discounts and savings in writing and fully understand and review all written materials such as a service agreement, prior to agreeing to services. Furthermore, BBB recommends consumers retain a copy of any signed documents.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||18|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Washington State Department of Licensing
PO Box 9034 , Olympia WA 98507-9015
Phone Number: (360) 664-0116
Fax Number: 360-705-6699
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Shane Hurley, CEO Mr. Sydney Adams, Tempe Branch Manager Mr. Dean Armbrust, Tampa Branch Manager Mr. Mike Collins, Denver Branch Manager Mr. Cole Houchens, Registered Agent for Dallas Location Ms. Rebecca Jensen, CFO Mr. Richard "Richie" Kemner, Tampa Branch Manager Mr. Chris Manfred, Director of Acquisitions Mr. Mike Palagonia, Columbus Ohio Branch Manager Mr. Anthony Smith, Tempe Branch Manager Ms. Becky Strantz, Senior Human Resources/Legal Administrator Mr. Clint Tannehil, Los Angeles Branch Manager Mr. Joe Wagner, Los Angeles Branch Manager
Credit Card Processing Service Credit Cards & Plans - Equipment & Supplies