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Eastern Washington, North Idaho and Montana

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This Business is not BBB accredited

Sphyra, LLC

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Phone: (877) 928-0305 Fax: (888) 400-8177 View Additional Phone Numbers 621 N Argonne Rd Ste 100, Spokane Vly, WA 99212 View Additional Email Addresses https://www.sphyra.com/ View Additional Web Addresses

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Description

This company offers credit card processing equipment and services. Leases for the equipment are handled by Northern Leasing Systems, Inc. of NY, and Executech Lease Group of Vancouver, WA. Processing payment contracts are handled by iPayment, Inc. of Thousand Oaks, CA.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

RedFynn Technologies' YouTube video includes the reference: ‘BBB Accredited.’ This business location is not accredited by this BBB and our policies prohibit such a reference.”

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Sphyra, LLC include:

  • 80 complaints filed against business
  • 1 complaint filed against business that was not resolved
  • Government action(s) against business
  • Advertising issue(s) found by BBB
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

80 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 14
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 54
Total Closed Complaints 80

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning consumers not receiving promised discounts, significant savings, 'best prices', waiver of fees or that the contract was not month-to-month without termination fees as the consumer believed it was. Further, files indicate that sales agents and customer service ignored consumers' calls to address these issues with the business.


Merchant Services Direct has responded to BBB's inquiries and stated the following improvements in their response:
 - Investigate all complaints including reviewing recorded conversations, obtaining statements from all parties involved, and reviewing notes in this business' internal system; 
 - Require all employees involved take and pass an online ethics course;
 - Implement a training program focusing on proper training for sales representatives;
 - Expansion of administrative staff and customer care; and
 - Establish an internal business code of ethics, requiring all sales representatives read and abide by.


As with any service agreement, BBB recommends consumers receive all promised discounts and savings in writing and fully understand and review all written materials such as a service agreement, prior to agreeing to services. Furthermore, BBB recommends consumers retain a copy of any signed documents.

Customer Reviews Summary Read customer reviews

18 Customer Reviews on Sphyra, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 17
Total Customer Reviews 18

Additional Information

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BBB file opened: May 30, 2008 Business started: 04/01/2007 in WA Business started locally: 04/01/2007 Business incorporated: 03/29/2007 in WA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington State Department of Licensing
PO Box 9034 , Olympia WA 98507-9015
https://fortress.wa.gov/dol/dolprod/bpdLicenseQuery/Default.aspx
Phone Number: (360) 664-0116
Fax Number: 360-705-6699

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Shane Hurley, CEO Mr. Sydney Adams, Tempe Branch Manager Mr. Dean Armbrust, Tampa Branch Manager Mr. Mike Collins, Denver Branch Manager Mr. Cole Houchens, Registered Agent for Dallas Location Ms. Rebecca Jensen, CFO Mr. Richard "Richie" Kemner, Tampa Branch Manager Mr. Chris Manfred, Director of Acquisitions Mr. Mike Palagonia, Columbus Ohio Branch Manager Mr. Anthony Smith, Tempe Branch Manager Ms. Becky Strantz, Senior Human Resources/Legal Administrator Mr. Clint Tannehil, Los Angeles Branch Manager Mr. Joe Wagner, Los Angeles Branch Manager
Contact Information
Principal: Mr. Shane Hurley, CEO
Customer Contact: Ms. Becky Strantz, Senior Human Resources/Legal Administrator
Business Category

Credit Card Processing Service Credit Cards & Plans - Equipment & Supplies

Refund and Exchange Policy
We are happy to work with all customers on any issues they might have. Please call Customer Relations at 877-928-0305, Ext. 273.
Alternate Business Names
Americo Marketing Boost Commerce Dallas Merchant Services LLC Denver Merchant Services LLC Elite Acquisitions Group Excel Marketing Solutions Limitless Marketing Concepts Merchant Services Direct The Direct Processing Center, LLC World Wide Solution Systems, LLC
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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