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A BBB Accredited Business since
BBB has determined that Evergreen Financial Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Evergreen Financial Services, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 8 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||8|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Type of Entity
Business ManagementMr. Denice Gorski, Business Services Manager Mr. David Quigley, Owner Ms. Susan Cox, Collections Manager Ms. Brenda Smith, Administrator
Collection Agencies Credit Services Financial Services
Alternate Business NamesEFS
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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BBB Complaint Process
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Additional Phone Numbers
- (800) 780-6574(Phone)
- (509) 943-2224(Phone)
- (509) 654-7110(Phone)
- (800) 444-6574(Phone)
- (509) 577-7170(Phone)
- (800) 280-5879(Phone)
Additional Email Addresses
- - Customer Service
- - eQuote
- - Technical Support
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I'M A SENIOR CITIZEN AND NOT VERSED IN FINANCIAL MATTERS. I'VE REQUEST PAYOFF AMOUNTS FROM EVERGREEN FINANCIAL SERVICES ON A NUMBER OF OCCASIONS. THEY HAVE STALLED AND KEPT ME FROM PAYING OFF MY DEBT. I HAVE INCURRED CHARGES AND FEES OVER AND ABOVE WHAT THEY HAD ALREADY ADDED TO MY MEDICAL COLLECTION. THROUGH MY REPRESENTATIVE I SPOKE TO SUSAN C** AND SHE HUNG UP ON ME AND DID NOT SEND ME THE REQUESTED PAYOFF AMOUNT. EVERGREEN FINANCIAL SERVICES WENT AS FAR AS GETTING A JUDGEMENT AGAINST ME AND PUT A LIEN ON MY HOME WHICH HAS BEEN IN MY FAMILY SINCE THE EARLY 1900'S. I JUST WANTED TO PAY THEM WHAT I OWED AND COULDN'T GET A PAYOFF IN WRITING.
Desired Settlement: IT'S MY BELIEF THAT I WAS TAKEN ADVANTAGE OF BY EVERGREEN FINANCIAL SERVICES AS A SENIOR CITIZEN AND THAT ALL ADDITIONAL INTEREST AND FEE'S THAT WERE ADDED TO MY ORIGINAL DEBT BE FORGIVEN.
Business Response: We are in receipt of complaint #********, however; it did not come with an authorization to release. Can you please contact Mr. *** and have him provide you with that authorization.
Read Complaint Details
Complaint: I made payment arrangements with this company to pay $110 a month for a bill that was sent to collection, Which i paid the $110 in February. They failed to properly convey to me at that time that they would not send me a bill in the mail every month. That I would have to call in every single month and make the payment to them. I received a phone call from this company 4 days after my missed payment saying that I now had to pay the entire amount in full with no other options. I told them that I was not aware that they would not send me a bill and that i could make the $110 payment right then and they refused it. I spoke with a Denise S**** who was very rude and unwilling to help me at all and hung up the phone on me! It is my understand that as long as I attempt to make a payment on an account that I show good faith and they can not put it against my credit. This is the most unethical company. I do not know of any other place I have done business with that does NOT send you an invoice in the mail each month and do not notify you of this, then when you miss your payment they require you to pay in full and REFUSE to work with you at all.
Desired Settlement: I would like to pay my $110 a month like I agreed to.
We have reviewed our records in the matter of complaint number ******** Ms.
on March 15, 2016 to advise her that her balance was now due.
Business Response: Please refer to our prior response. There is no new information that can be provided this consumer.
Denice S****, CCCO
Read Complaint Details
Complaint: This business is attempting to garnish wages on a case from 1983 that far as I can tell from researching the Issaquah Facility East Division District Court, does not exist. This case appears to be over 25 years old. I was provided no notice of the action, no court date or information pertaining to the supposed debt. They are now attempting to garnish wages without providing notice by the court and an opportunity to dispute in court the validity of this supposed claim. I am a single parent with a disabled child in the home. Collecting monies NOT DUE TO will cause a major financial hardship. This debt does not exist!
Desired Settlement: All required documents to review and dispute the validity of the alledged debt that appears to be over 25 years old if filed in 1983 (when I was a sophomore in highschool). I have NO knowledge of this claim!
Business Response: In order for us to respond to complaint#******** can you please send the signed information release. Thank you Denice S****, CCCO
|1/5/2016||Billing/Collection Issues | Complaint Details Unavailable|
|11/24/2014||Billing/Collection Issues | Complaint Details Unavailable|
|6/21/2014||Billing/Collection Issues | Complaint Details Unavailable|
|6/4/2014||Billing/Collection Issues | Complaint Details Unavailable|
|2/4/2014||Billing/Collection Issues | Complaint Details Unavailable|
Customer Reviews Summary