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This company offers commercial and consumer banking and wealth management services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wheatland Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wheatland Bank include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wheatland Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 2002 Business started: 09/04/1979 in WA Business started locally: 01/01/1979 Business incorporated 09/04/1979 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington State Department of Licensing
PO Box 9034 , Olympia WA 98507-9015
Phone Number: (360) 664-0116
Fax Number: 360-705-6699

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Department of Financial Institutions
152 Israel Rd SW , Olympia WA 98501-9033
Phone Number: 360-902-8700
Fax Number: 360-902-8760

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Type of Entity


Business Management
Ms. Susan Horton, President/CEO
Contact Information
Principal: Ms. Susan Horton, President/CEO
Business Category

Banks Financial Services

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 PM - 5:00 PM
W: 8:00 PM - 5:00 PM
Th: 8:00 PM - 5:00 PM
F: 8:00 PM - 5:00 PM
S: Closed
Su: Closed
H: Closed
Alternate Business Names
Wheatland Bank Administrative Offices Wheatland Bank Chelan Wheatland Bank Davenport Wheatland Bank Downtown Spokane Wheatland Bank Ellensburg Wheatland Bank Moses Lake Wheatland Bank North Spokane Wheatland Bank Odessa Wheatland Bank Pasco Wheatland Bank Quincy Wheatland Bank Ritzville Wheatland Bank Spokane Valley Wheatland Bank Wenatchee Wheatland Bank Wilbur Wheatland Bank Yakima

Additional Locations

  • 101 E 1st Ave

    Ritzville, WA 99169 (509) 659-0330

  • 1015 Central Ave S

    Quincy, WA 98848 (509) 787-9808

  • 10801 N Newport Hwy

    Spokane, WA 99218 (509) 232-4325

  • 1115 N Miller St

    Wenatchee, WA 98801 (509) 663-5100

  • 134 E Woodin Ave
    PO Box 1745

    Chelan, WA 98816 (509) 682-1400

  • 1442 S Pioneer Way

    Moses Lake, WA 98837 (509) 764-4602

  • 14732 E Indiana Ave

    Spokane Vly, WA 99216 (509) 232-5705

  • 201 E Yakima Ave Ste 100

    Yakima, WA 98901 (509) 452-7728

  • 205 S Main St Ste 1

    Ellensburg, WA 98926 (509) 933-3200

  • 22 E 1st Ave

    Odessa, WA 99159 (509) 982-2641

  • 222 N Wall St
    Ste 308

    Spokane, WA 99201 (888) 896-2577 (509) 242-5626

  • 600 Morgan St
    PO Box 960

    Davenport, WA 99122 (509) 725-0211

  • 8 SE Main St
    PO Box 249

    Wilbur, WA 99185 (509) 647-5518

  • 9715 Sandifur Parkway

    Pasco, WA 99301


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/9/2016 Problems with Product/Service | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Wheatland Bank
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)