BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Washington Trust Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Washington Trust Bank include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Type of Entity
Business ManagementMr. Jack E. Heath, President/COO Mr. Peter Stanton, CEO
Banks Bonds - Surety & Fidelity Financial Planning Consultants Insurance - Life Annuities Real Estate Loans Mortgage Brokers Mutual Funds Retirement Planning Service Stock & Bond Brokers Estate Planning & Management
Alternate Business NamesW.T.B. Financial Corporation
Industry TipsFinancial Tip: Check Status of Health of Bank or Credit Union
102 Thain Rd Ste D
Lewiston, ID 83501 (208) 750-7940 Directions
105 W 8th Ave
Spokane, WA 99204 (509) 353-4180 Directions
10609 W State Route 2
Airway Heights, WA 99224 (509) 244-7089 Directions
12 Basin St NW
Ephrata, WA 98823 (509) 754-3534 Directions
1427 N Liberty Lake Rd
Liberty Lake, WA 99019 (509) 353-5656 Directions
1601 E Seltice Way
Post Falls, ID 83854 (208) 773-7921 Directions
16102 N Highway 41
Rathdrum, ID 83858 (208) 687-7051 Directions
1851 N Wenatchee Ave
Wenatchee, WA 98801 (509) 663-7429 Directions
1906 W Francis Ave
Spokane, WA 99205 (509) 353-3914 Directions
218 E Lakeside Ave
Coeur D Alene, ID 83814 (208) 667-2521 Directions
2415 E 29th Ave
Spokane, WA 99223 (509) 353-3928 Directions
27 E Indiana Ave
Spokane, WA 99207 (509) 353-4232 Directions
310 N Argonne Rd
Spokane Vly, WA 99212 (509) 353-5680 Directions
3250 W Clearwater Ave
Kennewick, WA 99336 (509) 734-0450 Directions
3510 E Sprague Ave
Spokane, WA 99202 (509) 353-5670 Directions
3810 N Maple St
Spokane, WA 99205 (509) 353-3738 Directions
402 S Ash St
Moses Lake, WA 98837 (509) 765-7811 Directions
407 N Sullivan Rd
Spokane Vly, WA 99037 (509) 353-4049 Directions
438 E Hastings Rd
Spokane, WA 99218 (509) 353-4010 Directions
509 Central Ave S
Quincy, WA 98848 (509) 787-3582 Directions
515 Pine St Ste D
Sandpoint, ID 83864 (208) 263-3485 Directions
523 Valley Mall Pkwy
E Wenatchee, WA 98802 (509) 884-7111 Directions
611 E 31st Ave
Spokane, WA 99203 (509) 353-5645 Directions
670 SE Bishop Blvd
Pullman, WA 99163 (509) 332-2827 Directions
706 W 2nd Ave
Spokane, WA 99201 (509) 353-4879 Directions
717 W Sprague Ave
Spokane, WA 99201 (509) 353-4204 Directions
759 S Wenatchee Ave
Wenatchee, WA 98801 (509) 663-6554 Directions
7815 N Division St
Spokane, WA 99208 (509) 353-4136 Directions
8050 N. Government Way
Hayden, ID 83835 (208) 762-8494 Directions
903 S Main St
Deer Park, WA 99006 (509) 276-8866 Directions
THIS LOCATION IS NOT BBB ACCREDITED
945 W Bannock St
Boise, ID 83702 (208) 343-5000 Directions
948 W Pullman Rd
Moscow, ID 83843 (208) 883-6724 Directions
901 W Bannock St
3251 E Presidential Dr
7309 W State St
7802 W Overland Rd
2200 N Cassia St
7930 W Fairview Ave
6010 E Franklin Rd
4037 E Clocktower Ln
10500 NE 8th St Ste 1100
601 Union St Ste 4747
8905 SW Nimbus Ave Ste 125
920 SW 6th Ave Ste 1300
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Problems with Products or Services
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BBB Complaint Process
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (509) 353-4204(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Washington Trust Bank refuses to close my savings and checking account. I have attempted to close my account in person 5 times. I am always told my account has been closed. However, the next month I get my bank statement. They no longer offer free checking and will soon start charging fees.
Desired Settlement: I would like confirmation that my account is closed and that I owe no money. I would also like an admission of wrongdoing. All of this will need to be in writing.
Dear *** ******** -
I apologize for the lengthly delay in providing a written response. I was preparing the written response after verifying that the customers concerns were addressed when I had an unscheduled absence for emergency surgery.
As I stated when we spoke by phone, I verified that *** **** had not been assessed any fees for his accounts and that upon receipt of the complaint on December 13, I promptly ensured that both accounts were closed. Please note that the free checking account was closed November 8, prior to the complaint being recieved and the second account (free savings) was closed on the date you forwarded the complaint to me.
Again, I apologize for my lengthy unscheduled absence and thus the delay in providing a written response. It is not Washington Trust Banks policy to ignore or refuse to respond to customer complaints, but to research them diligently, ensure the consumer is not harmed in any way, and provide a thorough written response, addressing all concerns.
********* ********** ********** ******* ********** ***** ****