BBB Logo

Better Business Bureau ®
Start With Trust®
In Eastern Washington, North Idaho and Montana

BBB Accredited Business since

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Washington Trust Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Washington Trust Bank include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Washington Trust Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: January 01, 1955 Business started: 11/03/1902 Business started locally: 11/03/1902 Business incorporated: 11/03/1902 in WA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Type of Entity

Corporation

Business Management
Mr. John E. Heath III, President/COO Mr. Peter Stanton, CEO
Contact Information
Customer Contact: Ms. Elizabeth Schroeder, Compliance Manager
Business Category

Banks Bonds - Surety & Fidelity Financial Planning Consultants Insurance - Life Annuities Real Estate Loans Mortgage Brokers Mutual Funds Retirement Planning Service Stock & Bond Brokers Estate Planning & Management

Alternate Business Names
W.T.B. Financial Corporation
Industry Tips
Financial Tip: Check Status of Health of Bank or Credit Union

Additional Locations

  • 102 Thain Rd Ste D

    Lewiston, ID 83501

  • 105 W 8th Ave

    Spokane, WA 99204 (509) 353-4180

  • 12 Basin St NW

    Ephrata, WA 98823 (509) 754-0450

  • 1427 N Liberty Lake Rd

    Liberty Lake, WA 99019 (509) 353-5656

  • 1601 E Seltice Way

    Post Falls, ID 83854 (208) 773-7921

  • 16102 Highway 41

    Rathdrum, ID 83858 (208) 687-7051

  • 1851 N Wenatchee Ave

    Wenatchee, WA 98801 (509) 663-7429

  • 1906 W Francis Ave

    Spokane, WA 99205 (509) 353-3914

  • 218 E Lakeside Ave

    Coeur D Alene, ID 83814 (208) 667-2521

  • 2415 E 29th Ave

    Spokane, WA 99223 (509) 353-3928

  • 27 E Indiana Ave

    Spokane, WA 99207 (509) 353-4232

  • 310 N Argonne Rd

    Spokane Vly, WA 99212 (509) 353-5680

  • 3250 W Clearwater Ave

    Kennewick, WA 99336 (509) 734-0450

  • 3510 E Sprague Ave

    Spokane, WA 99202 (509) 353-5670

  • 3810 N Maple St

    Spokane, WA 99205 (509) 353-3738

  • 402 S Ash St

    Moses Lake, WA 98837 (509) 765-7811

  • 407 N Sullivan Rd

    Spokane Vly, WA 99037 (509) 353-4049

  • 438 E Hastings Rd

    Spokane, WA 99218 (509) 353-4010

  • 509 Central Ave S

    Quincy, WA 98848 (509) 787-3582

  • 515 Pine St Ste D

    Sandpoint, ID 83864 (208) 263-3485

  • 523 Valley Mall Pkwy

    E Wenatchee, WA 98802 (509) 884-7111

  • 611 E 31st Ave

    Spokane, WA 99203 (509) 353-5645

  • 670 SE Bishop Blvd

    Pullman, WA 99163 (509) 332-2827

  • 706 W 2nd Ave

    Spokane, WA 99201 (509) 353-4879

  • 717 W Sprague Ave

    Spokane, WA 99201 (509) 353-4204

  • 759 S Wenatchee Ave

    Wenatchee, WA 98801 (509) 663-6554

  • 7815 N Division St

    Spokane, WA 99208 (509) 353-4136

  • 8050 N. Government Way

    Hayden, ID 83835 (208) 762-8494

  • 903 S Main St

    Deer Park, WA 99006 (509) 276-8866

  • 948 W Pullman Rd

    Moscow, ID 83843

  • 7309 W State St

    Boise, ID 83714

  • 2200 N. Cassia

    Nampa, ID 83651

  • 7930 Fairview Ave

    Boise, ID 83704

  • 4037 E. Clock Tower Lane

    Meridian, ID 83642

  • 1
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (509) 353-4204(Phone)
Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

1/22/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Washington Trust Bank refuses to close my savings and checking account. I have attempted to close my account in person 5 times. I am always told my account has been closed. However, the next month I get my bank statement. They no longer offer free checking and will soon start charging fees.

Desired Settlement: I would like confirmation that my account is closed and that I owe no money. I would also like an admission of wrongdoing. All of this will need to be in writing.

Business Response:

Dear *** ******** -

I apologize for the lengthly delay in providing a written response.  I was preparing the written response after verifying that the customers concerns were addressed when I had an unscheduled absence for emergency surgery. 

As I stated when we spoke by phone, I verified that *** **** had not been assessed any fees for his accounts and that upon receipt of the complaint on December 13, I promptly ensured that both accounts were closed.  Please note that the free checking account was closed November 8, prior to the complaint being recieved and the second account (free savings) was closed on the date you forwarded the complaint to me.

Again, I apologize for my lengthy unscheduled absence and thus the delay in providing a written response.  It is not Washington Trust Banks policy to ignore or refuse to respond to customer complaints, but to research them diligently, ensure the consumer is not harmed in any way, and provide a thorough written response, addressing all concerns. 

If I can be of further assistance to you or *** ****, please contact me at ***** ******** or

**********************

 

Thank you,

 

********* ********** ********** ******* ********** ***** ****

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1