BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Washington Trust Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Washington Trust Bank include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Type of Entity
Business ManagementMr. John E. Heath III, President/COO Mr. Peter Stanton, CEO
Banks Bonds - Surety & Fidelity Financial Planning Consultants Insurance - Life Annuities Real Estate Loans Mortgage Brokers Mutual Funds Retirement Planning Service Stock & Bond Brokers Estate Planning & Management
Alternate Business NamesW.T.B. Financial Corporation
Industry TipsFinancial Tip: Check Status of Health of Bank or Credit Union
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BBB Complaint Process
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Additional Phone Numbers
- (509) 353-4204(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Washington Trust Bank refuses to close my savings and checking account. I have attempted to close my account in person 5 times. I am always told my account has been closed. However, the next month I get my bank statement. They no longer offer free checking and will soon start charging fees.
Desired Settlement: I would like confirmation that my account is closed and that I owe no money. I would also like an admission of wrongdoing. All of this will need to be in writing.
Dear *** ******** -
I apologize for the lengthly delay in providing a written response. I was preparing the written response after verifying that the customers concerns were addressed when I had an unscheduled absence for emergency surgery.
As I stated when we spoke by phone, I verified that *** **** had not been assessed any fees for his accounts and that upon receipt of the complaint on December 13, I promptly ensured that both accounts were closed. Please note that the free checking account was closed November 8, prior to the complaint being recieved and the second account (free savings) was closed on the date you forwarded the complaint to me.
Again, I apologize for my lengthy unscheduled absence and thus the delay in providing a written response. It is not Washington Trust Banks policy to ignore or refuse to respond to customer complaints, but to research them diligently, ensure the consumer is not harmed in any way, and provide a thorough written response, addressing all concerns.
********* ********** ********** ******* ********** ***** ****
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved