BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Sterling Bank include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 18 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||12|
|Total Closed Complaints||18|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034
Type of Entity
Business ManagementMs. Cara Coon, Communications and Public Affairs Director Ms. Marty Dickinson, Senior VP, Corporate Communications Mr. Ezra Eckhardt, President & COO Sterling Savings Bank, COO Sterling Financial Corp. Mr. J. Gregory Seibly, President & CEO Sterling Financial Corporation
Banks Credit Cards & Plans Loans Loans - Small Business Real Estate Loans Savings & Loan Associations Credit - Debt Consolidation Services Financial Services Advertising - Checking Service Credit Cards - Protection Service Business Services - General Title Loans Loans - Farm & Ranch Banking Services Credit Card - Merchant Services College Savings Plans
Alternate Business NamesSterling Financial Corporation Sterling Savings Association
8/24/2009 STERLING SAVINGS BANK NAME BEING MISUSED IN PHONE SCAML CALLER ID Reveals "NetScope" 949-450-1122 An interesting thread regarding the name "NetScope" linked to a phishing scam is being utilized in yet another phone scam misusing the good name of Sterling Savings Bank. Here is that thread: http://188.8.131.52/search?q=cache:3JfND12awRAJ:its.ucsc.edu/security_awareness/scam.php+NetScope,+scam%3F&cd=3&hl=en&ct=clnk&gl=us BBB received a call from a woman reporting a scam call she received about her "Sterling Savings Bank" account. The person wanted her social security number. She didn't have an account with Sterling so knew it was a scam, however, she contacted her local branch office, and they told her that others were reporting this activity as well. BBB ADVICE Sterling Savings Bank has an excellent SECURITY page on its web site explaining how these phishing scams work: http://www.sterlingsavingsbank.com/landing_pages/Phishing/index.html