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A BBB Accredited Business since
BBB has determined that Bank of America meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB Complaint Information
Find aggregate BBB complaint information for Bank of America. BBB of the Southern Piedmont has the full report as that BBB handles all complaints for Bank of America.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Type of Entity
Business ManagementMr. Kurt Walsdorf, Market President, Eastern WA
Banks Credit Cards & Plans Financial Planning Consultants Investment Advisory Service Loans Loans - Small Business Real Estate Loans Mortgage Brokers Financial Services
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
Alternate Business NamesBank America Merchant Services, Inc. Bank of America - Customer Service Call Center
Industry TipsFinancial Tip: Check Status of Health of Bank or Credit Union
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Richland, WA 99352 (509) 736-1722 Directions
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Liberty Lake, WA 99019 (509) 892-9034 Directions
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Spokane Vly, WA 99216 (509) 353-6030 Directions
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Coeur D Alene, ID 83815 (208) 772-2212 Directions
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Coeur D Alene, ID 83814 (208) 667-2566 Directions
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Additional Phone Numbers
- (509) 575-6733(Phone)
- (509) 736-1722(Phone)
- (509) 736-1750(Phone)
- (509) 575-4613(Phone)
- (509) 865-4505(Phone)
- (509) 353-6070(Phone)
- (509) 456-6415(Phone)
- (509) 353-1669(Phone)
- (509) 235-6141(Phone)
- (509) 353-6030(Phone)
- (509) 353-6040(Phone)
- (208) 667-3537(Phone)
- (208) 772-4061(Phone)
- (509) 892-9034(Phone)
- (509) 765-2960(Phone)
- (208) 773-4591(Phone)
- (208) 772-2212(Phone)
- (208) 667-2566(Phone)
- (509) 882-2112(Phone)
- (509) 736-1780(Phone)
- (509) 736-1740(Phone)
- (509) 837-2100(Phone)
- (509) 575-4515(Phone)
- (509) 353-1755(Phone)
Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I have account at Bank of America. They charged me a 8.95 fee which is fine. I made a payment for a bill through ebill payment. Did not us my card or about a week cause I knew there was nothing there. I had 2.00 in the account. Pay day comes and Iook at my account and they have charged me a 35 dollar fee for there monthly withdraw of of 8.95. So after talking to them they want to say it's my fault. So after paying that one in they held my check and hit me for a additional 35 fee when there was money in the account. I have made numerous attempts but they will not budge on this position.
Desired Settlement: Fefund my manufactured charges they create by doing what they wish when they wish it. That's now 89.95 I am paying for a e banking account in which I can not go and talk to any one with out being charged 8.95.
Bank of America has refunded the customer the two overdraft fees he refers to in his complaint. We have also refunded, as an additional courtesy, an additional overdraft fee. The customer's account is now credited these amounts. Attempts to reach the customer via the telephone number submitted have been unsuccessful because the customer has yet to set up his voice mailbox. However, we will continue to try to reach the customer to inform him of the refunds and our resolve.
Thanks for bringing to our attention!
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