Click for BBB Rating on Bank of America

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bank of America meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Bank of America. BBB of the Southern Piedmont has the full report as that BBB handles all complaints for Bank of America.

Additional Information

BBB file opened: January 01, 1956 Business started: 01/01/1948 in NC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Secretary of State
700 West Jefferson Room E205, Boise ID 83720
Phone Number: 208-334-2300

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Type of Entity


Business Management
Mr. Kurt Walsdorf, Market President, Eastern WA
Contact Information
Principal: Mr. Kurt Walsdorf, Market President, Eastern WA
Business Category

Banks Credit Cards & Plans Financial Planning Consultants Investment Advisory Service Loans Loans - Small Business Real Estate Loans Mortgage Brokers Financial Services

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: Closed
Su: Closed
H: Closed
Alternate Business Names
Bank America Merchant Services, Inc. Bank of America - Customer Service Call Center
Industry Tips
Financial Tip: Check Status of Health of Bank or Credit Union

Additional Locations

  • 1007 Knight St

    Richland, WA 99352 (509) 736-1722

  • 101 N 2nd St

    Yakima, WA 98901 (509) 575-4613

  • 115 Ash St

    Grandview, WA 98930 (509) 882-2112

  • 1220 N Liberty Lake Rd

    Liberty Lake, WA 99019 (509) 892-9034

  • 12320 Highway 395

    Spokane, WA 99218 (509) 353-1669

  • 12816 E Sprague Ave

    Spokane Vly, WA 99216 (509) 353-6030

  • 1628 W Five Mile Rd

    Spokane, WA 99208 (509) 456-6415

  • 201 N 40th Ave

    Yakima, WA 98908 (509) 575-6733

  • 222 S Toppenish Ave

    Toppenish, WA 98948 (509) 865-4505

  • 2504 E 29th Ave

    Spokane, WA 99223 (509) 353-1755

  • 2515 Main St

    Union Gap, WA 98903 (509) 575-4515

  • 2716 N Argonne Rd

    Spokane, WA 99212 (509) 353-6040

  • 30 E Wellesley Ave

    Spokane, WA 99207 (509) 353-6070

  • 3420 W Kennewick Ave

    Kennewick, WA 99336 (509) 736-1780

  • 350 W Lewis St

    Pasco, WA 99301 (509) 736-1750

  • 357 W Canfield Ave

    Coeur D Alene, ID 83815 (208) 772-2212

  • 401 E Front Ave

    Coeur D Alene, ID 83814 (208) 667-2566

  • 401 S 7th St

    Sunnyside, WA 98944 (509) 837-2100

  • 423 1st St

    Cheney, WA 99004 (509) 235-6141

  • 501 W Appleway Ave

    Coeur D Alene, ID 83814 (208) 667-3537

  • 601 W Riverside Ave

    Spokane, WA 99201

  • 7600 W Quinault Ave

    Kennewick, WA 99336 (509) 736-1740

  • 804 N Henry St

    Post Falls, ID 83854 (208) 773-4591


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/7/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I have account at Bank of America. They charged me a 8.95 fee which is fine. I made a payment for a bill through ebill payment. Did not us my card or about a week cause I knew there was nothing there. I had 2.00 in the account. Pay day comes and Iook at my account and they have charged me a 35 dollar fee for there monthly withdraw of of 8.95. So after talking to them they want to say it's my fault. So after paying that one in they held my check and hit me for a additional 35 fee when there was money in the account. I have made numerous attempts but they will not budge on this position.

Desired Settlement: Fefund my manufactured charges they create by doing what they wish when they wish it. That's now 89.95 I am paying for a e banking account in which I can not go and talk to any one with out being charged 8.95.

Business Response:

Bank of America has refunded the customer the two overdraft fees he refers to in his complaint.  We have also refunded, as an additional courtesy, an additional overdraft fee.  The customer's account is now credited these amounts.  Attempts to reach the customer via the telephone number submitted have been unsuccessful because the customer has yet to set up his voice mailbox.  However, we will continue to try to reach the customer to inform him of the refunds and our resolve. 

Thanks for bringing to our attention!

Consumer Response: [A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]


I have reviewed the response made by the business in reference to complaint ID 10836948 and find that this resolution is satisfactory to me. 


Jeremy B*****

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

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