BBB Accredited Business since

Firestone Tire and Rubber

Phone: (509) 924-7853 Fax: (509) 927-6734 View Additional Phone Numbers 10717 E. Sprague, Spokane Valley, WA 99206


View BBB Rating for Firestone Tire and Rubber's headquarters.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Tire and Rubber meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Firestone Tire and Rubber. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Firestone Tire and Rubber.


Additional Information

BBB file opened: January 01, 1975 Business started: 01/01/1940 Business started locally: 01/01/1940
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Idaho Secretary of State
700 West Jefferson Room E205, Boise ID 83720
http://www.sos.idaho.gov/
Phone Number: 208-334-2300
sosinfo@sos.idaho.gov

Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034
sos@mt.gov

Business Management
Mr. Mike Eyers, Manager
Contact Information
Principal: Mr. Mike Eyers, Manager
Business Category

Auto Repair & Service Brake Service Mufflers & Exhaust Systems Tire Retread & Repair Battery Supplies Tire Distributors & Manufacturers Battery Repairing & Rebuilding Shock Absorbers Tire Dealers Auto Inspection Stations


Additional Locations

  • 10717 E. Sprague

    Spokane Valley, WA 99206 (800) 367-3872

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/30/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went to the Spokane Valley, WA location because my engine was running hotter than normal. I had been there before and thought I could trust them. I explained the problem, they took a look at it, and told me it would be $600 to fix. The list of repairs did not make sense to me so I got a second opinion. The problem ended up being a $20 part and about 30 minutes to fix. I called to complain and was told that they are a business and need to make money.

Desired Settlement: I expect no settlement and only wish to inform future customers.

Business Response:

I received a letter about a complaint against my store, case # 9040160. The customers name is ***** *******. I have no records at all for anyone with that name. I will need more information to research this. Do you have an invoice number? My store is right next to Perfection Tire. People always confuse the two places??

 

Also my store email will only send not receive, unfortunately. Feel free to call.

 

**** *****

Store Manager

Firestone Complete Auto Care

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