This Business is not BBB accredited
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for University Auto Center include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Washington State Department of Licensing
PO Box 9034 , Olympia WA 98507-9015
Phone Number: (360) 664-0116
Fax Number: 360-705-6699
Type of Entity
Business ManagementMr. Jeff Faltus, Partner Mr. Dave Thomas, Partner Ms. Debra Brozovich, Office Manager
Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Detailing Auto Dealers - New Cars
Alternate Business NamesDave Thomas Inc.--Faltus Motor Co. Inc.
THIS LOCATION IS NOT BBB ACCREDITED
1817 Hwy 97
Ellensburg, WA 98926 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 619
Ellensburg, WA 98926
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Additional Phone Numbers
- (800) 735-2886(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: On August 7th I was travelling west on I90 and lost the transmission in my 2007 Chrysler Pacifica. After 20 days in a motel I was told by the service rep at University Auto that my vehicle was ready to go. He told me I would be fine after he had shown me how to down shift to third gear and said I should go slow. I did those things and 4 hours later lost the tranmission again.He had had my trailer weighed but it wasn't disconnected from his truck so the weight was not accurate, but none the less I cleared out well over the 200 pound overage he claimed. I gave him a tent, I gave the mechanic a tent and propane canisters , I threw out tons of stuff, all to lighten the load.This same man told me the repair would have one year warranty, he knew I had the trailer, he knew I lightened the load, He saw me off, and yet two days later said, "I was afraid that would happen" when he phoned me at home and I told him the vehicle had not made it more than 4 hours. Now they will not honor the warranty on their own work. The dealership here in Canada tells me it was human error but University Auto Care will not accept their responsablity. They put through the costs of everything on my credit card because they felt the warranty company was too slow paying them( University in fact had not completed all the paper work the warranty co. needed), so I am out the original costs and have learned that Chrysler Canada will not help this time.I can't blame Chrysler Canada as this whole thing happened in Washington state.I did find the employees of University Auto to be friendly and I thought honest. Now I doubt my own powers to read people as honest business practice would be to honor their warranty. To have waited in a motel for 20 days to have this repair done and to start all over again on the 27th of August in the same situation I was in August 7th is unacceptable. I feel they should pay for this second transmission repair. I am out $2369.74 +$367.48 for repairs and $1344.50 for motel, nothing added for stress
Desired Settlement: I expect the University Auto Center, to pay for this the second transmission. They should also pay for the motel I stayed in over the 20 days,as this appears not to be covered by the warranty company.IN addition to this they charged my master card for $367.48 for parts they claimed the warranty company would not cover , the warranty company tells me they would have been paid for everything they asked for and University in fact double dipped. I want $4081.22 for this in justice.$0 for stress
My Service Manager and Fixed Operations manager are both out of the office today. We will have a response Monday Sept 17th.
Business Response: We are in the process of formulating a response to the complaint. The complaint will be responded to within two business days.
UNIVERSITY AUTO CENTER
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved