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Eastern Washington, North Idaho and Montana

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Overturf Motor Co. Inc.

Phone: (509) 586-3185 Fax: (509) 586-4136 1016 W Columbia Dr, Kennewick, WA 99336 View Additional Email Addresses http://www.overturfmotors.com

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Description

New Car Dealership representing Volkswagen, Audi and Kia products

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Overturf Motor Co. Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Overturf Motor Co. Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 04, 1988 Business started: 09/01/1962 in WA Business started locally: 09/01/1962 Business incorporated: 11/07/1962 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
http://www.secstate.wa.gov/corps
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Type of Entity

Corporation

Business Management
Mr. Doug D Overturf, Owner Mr. Larry Lambert, General Sales Manager
Contact Information
Principal: Mr. Doug D Overturf, Owner
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Detailing Auto Diagnostic Service Auto Accessories Auto Lube & Oil - Mobile Auto Dealers - Hybrid Vehicles Automobile Dealers - Imported Cars Auto Parts & Supplies - Used Auto Services - Oil & Lube Auto Repair - Suspension Auto Repair - Shocks Auto Repair - Steering & Suspension Auto Dealers - Online Auto Repair - Maintenance All-Terrain Vehicles - ATVs Auto Bumpers, Guards & Grilles

Products & Services

Overturf Motor Co. Inc. sells the following brand(s): Vokswagen, Audi, Kia

Overturf Motor Co. Inc. offers the following product(s): New vehicles, Used vehicles, Service, Parts

Method(s) of Payment
Cash, VISA, Mastercard and we can arrange bank financing on new and used vehicle purchases.
Alternate Business Names
Overturf Volkswagen - Audi - Kia

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1016 W Columbia Dr

    Kennewick, WA 99336

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Email Addresses

  • - Customer Service
  • - Communication/Mass Email
  • - eQuote
  • - Sales
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Complaint Detail(s)

9/24/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I did not know the Kia Sorento I bought was not turbocharged until I got home from to Hayden Lake, Idaho. It shifted down several levels when coming out of Spokane and my friend that traveled with me said the turbocharger should have kicked in and it did not. There were no large hills on the way to Hayden Lake. When I got home it was only after looking up the 2013 Kia Sorento that I found out your salesman had not told the truth about "all four cylinder Sorentos being turbocharged". The salesman, ***** *******, stated the Sorento being turbocharged many times not just once or twice to both me and ***** ******, the man that was with me. I put no mileage on the vehicle after finding out it was not turbocharged except bring it back to the dealership, as I was very upset I had been lied to, anyone would have been upset also if you had been misrepresented like that. It makes no difference what should have been said it was what was said and the salesman clearly misrepresented the facts, many times. If all 2013 four cylinder Sorento were turbocharged where would be nothing on the dealer invoice as it was standard equipment so all four cylinders were the same standard equipment. I have done nothing wrong except believe Overturf's salesman was being totally truthful with me. The Sorento was going to be my car many years to come but it turned out not to be equipped with what I had to have to fulfill my needs. The salesman is totally at fault, no matter what he now says, he told me and my friend the vehicle I bought was turbocharged (many times) and it is not.

Desired Settlement: Refund all my monies and a written apology from Overturf

Business Response:

Joel,

 

I am responding to the complaint you received from ****** *******.

 

I am not sure what the true reason for her buyer remorse was, but the reason she used was the vehicle did not have a turbo charger.  She claimed her salesman, ***** *******, told her that all Sorento 4 cylinder models only came in a turbo version.  Which is the exact opposite, the 4 cylinder Sorento is not and never has been offered in a turbo charged version.  ***** ******* has been with me for 22 years and this is the first complaint of this nature I have ever received concerning his product knowledge.  In fact ***** is one of my best sales people when it comes to completing all their sales training tests as soon as they become available each year.  He prides himself on his product knowledge.    So I am not sure the “real” reason ****** didn’t want the Sorento, but we did work out a fair deal for her to return the vehicle after driving it for over 400 miles.

 

If you have any more question, please let me know.

 **** **** **************** Volkswagen Audi ******* ** ******** ************, WA  99336###-###-####

Consumer Response:
Better Business Bureau:


I have reviewed the response made by the business in reference to complaint ID 9179031, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


Mr ******** has excuses and suggestions but no facts. I have no "buyers remorse" and as I said before, Overturfs salesman said all 4 cylinder Sorentos had turbos, all of them. Not once but several times and besides myself I have another very creditable witness. I also have agreed to taking any test available to back up the true facts. It does not matter that the salesman has been with them for whatever time, he did basically lie and that makes ******** responsible for his words. Even if ******** had never made false statements, on purpose or by mistake up until dealing with me they definitely misrepresented the vehicle they sold to me, no doubt, no exceptions.


Again I ask that they make me whole by returning all my monies and give me a written apology for the mistake they made misrepresenting the vehicle they sold to me.


Regards,


****** *******





Business Response:

I am not interesting in renegotiating the terms by which Ms. ******* and I agree for her to return the vehicle she purchased.  Now she wants to renegotiate that.  She came into Overturf Volkswagen Audi Kia originally to look at a Sedona van.  She left with a Kia Sorento instead.  Then after owning the vehicle for a week, she decided it was not the vehicle for her, accused the salesperson of misrepresentation, after owning the vehicle for a week.  I do not believe ***** ******* misrepresented information on the vehicle she purchased.  He has never done so in over 20 years in my employment.  Why would he start now?  Also I still have the vehicle she purchased in inventory, now with 500 miles on it, not new anymore.  I think what I offered her to return the vehicle was more than fair.

 

Sincerely,

 

**** ********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9179031, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I am not interesting in renegotiating the terms by which Ms. ******* and I agree for her to return the vehicle she purchased.  Now she wants to renegotiate that.  She came into Overturf Volkswagen Audi Kia originally to look at a Sedona van.  She left with a Kia Sorento instead.  Then after owning the vehicle for a week, she decided it was not the vehicle for her, accused the salesperson of misrepresentation, after owning the vehicle for a week.  I do not believe ***** ******* misrepresented information on the vehicle she purchased.  He has never done so in over 20 years in my employment.  Why would he start now?  Also I still have the vehicle she purchased in inventory, now with 500 miles on it, not new anymore.  I think what I offered her to return the vehicle was more than fair.

Overturf is still suggesting and asking questions and not addressing the facts that they lied and/or misrepresented the vehicle. Why are they asking the BBB "Why would their salesman not tell the truth?" I say because they don't know themselves. I surely know that by not telling the truth the salesman got a sale. The owner "does not believe" his sales man lied and says "why would he start now?" In the lease the salesman made a mistake and misrepresented the vehicle. From the owner's own words he does not know the truth or the facts just that he wants to "believe" because his salesman made a mistake or was caught lying.
They had almost $16,000 of my money, plus my car and refused to return any of it unless I did what they said. There was no negotiation, just their way or I did not get my money or car back. I came to Overturf looking for a new vehicle, something that would fit my needs and bought what I was assured would fit my needs, it did not after finding out the facts. I had no way of knowing that Overturf would misrepresent and/or lie about the facts. Their lies put 500 miles on the vehicle not our mistake in believing they misrepresentation and/or lies. I would never have bought the vehicle if I had been told the truth and/or facts.
I suggest that BBB get a notarized letter from the salesman stating what he said and did not say, it is obvious the owner does not know the truth.

 

Regards,
 

****** *******





BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.