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Eastern Washington, North Idaho and Montana

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Foothills Lincoln Mazda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Foothills Lincoln Mazda include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Foothills Lincoln Mazda
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1981 Business started: 05/11/1981 in WA Business started locally: 05/11/1981 Business incorporated: 05/08/1981 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Type of Entity


Business Management
Mr. Raymond Kish, President Mr. Everett Jennings, Parts Manager Mr. Scot Lenhard, Sales Manager Mr. Pat McChesney, Secretary, Treasurer Mr. Eric Storz, Bodyshop Manager
Contact Information
Customer Contact: Ms. Alissa Costantino
Principal: Mr. Raymond Kish, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Heaters - Automotive Auto Air Conditioning Alternators & Generators - Auto Repair Auto Body Repair & Painting Auto Diagnostic Service Auto Electric Service Auto Repair & Service Lubricating Service - Automotive Radiators - Automotive Transmissions - Automobile Auto Services Automobile Dealers - Imported Cars Auto Parts & Supplies - Used Auto Services - Oil & Lube All-Terrain Vehicles - ATVs

Alternate Business Names
Downtown Lincoln Mercuy Downtown Mazda Foothills Auto Group Foothills Automall Quality Care Service Center Spokane Lincoln-Mercury Sales, Inc.

Additional Locations

  • 202 E North Foothills Dr

    Spokane, WA 99207


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

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Complaint Detail(s)

5/10/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Foothills Lincoln Mazda ran my wife's and my credit dozens of times through dozens of banks, seriously and negatively affecting our respective credit scores. It's been nearly two months since we purchased our vehicle and we're still receiving letters from various banks thanking us for applying for a loan. We did not authorize for our credit to be checked so many times. Our scores before doing business with this dealership were 796 and 720 respectively. My current score is 694 and my wife's is 786. I do not understand why this business would do such a thing. As a young married couple we are trying to keep our credit score excellent, and this is a huge setback for our future financial plans. If we were informed beforehand by the employees that they will run our credit so many times in the span of a few hours, we would have rejected this option and would have financed the car through the bank of our own choosing.

Desired Settlement: I'm not looking for money. I simply want my credit score to improve. This dealership should be ashamed of themselves for their business practices.

Business Response:

On March 27th Foothills Lincoln Mazda sold a vehicle to ***** and **** *****. As you know they filed a complaint on April 26th, (30 days later) that stated "It's been nearly two month since we purchased our vehicle." The statement also said that we ran their credit dozens of times thru dozens of banks. We submitted their application for credit to a total of 4 financial institutions, (not dozens), to secure the best financing terms for them as we could get. I wish I could get into more detail, however privacy laws limit how much I can go over. I would encourage the customer to contact us, so we can go over any misunderstandings that they may have.



**** *******

General sales manager

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/15/2011 Problems with Product/Service | Complaint Details Unavailable