This business is not BBB accredited.

Ellensburg Chevrolet, Inc.

Additional Locations

Phone: (509) 925-6985 View Additional Phone Numbers 1008 S Canyon Rd, Ellensburg, WA 98926 http://www.eburgchev.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ellensburg Chevrolet, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ellensburg Chevrolet, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 10, 2001 Business started: 07/29/2004 in WA Business started locally: 07/29/2004 Business incorporated 07/29/2004 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Type of Entity

Corporation

Business Management
Mr. Brandon Bedsaul, Service Manager Mr. Doug Dicken, President Mr. Ron Hill, GM
Contact Information
Customer Contact: Mr. Doug Dicken, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Detailing Auto Repair & Service Automobile Dealers - Imported Cars Auto Parts & Supplies - Used Auto Services - Oil & Lube All-Terrain Vehicles - ATVs

Alternate Business Names
EXT, Inc.

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1008 S Canyon Rd

    Ellensburg, WA 98926 (509) 925-5921 (509) 925-4121 (800) 557-0319 (509) 925-2091

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 639

    Ellensburg, WA 98926 (509) 925-6985

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On August 15, 2014 I purchased a 2004 GMC Sierra 2500 truck from Ellensburg Chevrolet, including a 3 month 3000 mile Powertrain warranty. Mid to end of September, a loud, continuous knocking sound could be heard from the engine area. I had owned the vehicle just over a month, and had driven less than 3000 miles. On the Sept. 22 advice of **** from Ellensburg Chevrolet, I took the vehicle in to a dealer for diagnosis and repair; I took it to my local Chevy dealer, ***** **** in Olympia, WA, on September 23, 2014. They proceeded to tear down the engine and determined that it needed replacement. The insurance company, Zurich, claimed that the damage was due to normal wear and tear, and would not pay for the costs of the diagnosis nor the engine replacement or repair. Washington State consumer law, RCW 62A.2-315, which states that there is an " implied warranty of merchantability, that the vehicle will be fit for ordinary driving purposes, reasonably safe, without major defects,...." and RCW 62A.2-315, "Warranty of Fitness for a Particular Purpose,which states that when the seller knows that the used vehicle is intended "for a particular purpose, such as racing or towing a trailer, and that buyer is relying on the seller's expertise to provide a suitable vehicle, a warranty is created that the item will actually be fit for that purpose." The seller knew that I intended to drive the vehicle for more than 4 weeks, (preferably for several more years), and that it needed to be able to pull a 7000lb. trailer, at times; the vehicle's engine should not have needed replacing just 4 weeks, and less than 3000 miles after purchase.

Desired Settlement: I would like Ellensburg Chevrolet to honor the Washington State Law, and enable me to drive my vehicle for more than 4 weeks (preferably, for many more years). Since the insurance provided by Ellensburg Chevrolet wouldn't pay, I would like Ellensburg Chevrolet to pay for the replacement of the engine with a GM manufactured engine, $6,276.06, in the next 2 weeks, ( by November 12, 2014), so that I can have a working vehicle; the vehicle has been sitting at ***** ****, Olympia, with the engine apart, for about 5 weeks, so far.

Business Response:

To Whom It May Concern:

I am writing in reply to file #****** concerning a 2004 GMC Sierra 2500 purchased by Ms. ****** ***************. We sold this truck with a Zurich Insurance provided 90 Day 3000 mile power train warranty.

The owner thought they heard an engine noise and chose to have *****-**** analyze the complaint. *****-**** disassembled the engine and contacted Zurich. Zurich sent out an inspector to verify the claim. *****-**** could not show the inspector a failed part of any reason for a noise. At a later date *****- **** contacted Zurich and asked that they send out the inspector again. The result of that inspection was the same with no problem found with the engine.

At this point we must rely on Zurich's expertise and opinion that there is nothing wrong with the engine. I would like to point out that this is the first claim that Zurich has turned down in the 12 years I have done business with them. With this in mind, we have made the decision not to provide any assistance to Ms. ***************.

 

Sincerely,

*** ****

General Manager

Ellensburg Chevrolet


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Ellensburg Chevrolet, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)