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BBB Accredited Business sinceAdditional Locations
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This company offers new and used vehicle sales, service, parts, renovation and auto body services.
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A BBB Accredited Business since
BBB has determined that Becker Buick-GMC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Becker Buick-GMC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Type of Entity
Business ManagementMr. Dale Cornwell, Vice President Ms. Mary Lychak, Office Mgr.
Auto Dealers - New Cars Automobile Dealers - Imported Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Repair & Service Auto Services - Oil & Lube Auto Parts & Supplies - Used All-Terrain Vehicles - ATVs New Car Dealers (NAICS: 441110)
Products & Services
Becker Buick-GMC sells the following brand(s): Buick, GMC
Becker Buick-GMC offers the following product(s): GM parts & service, Warranty Forever used vehicles
Method(s) of PaymentWe take cash, checks and all major credit cards.---Service Financing available
Refund and Exchange PolicySee Dealer for Details.
Alternate Business NamesBecker Buick GMC Inc.
UBI 328 050 431
Business License # T12016592BUS
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
636 E Sprague Ave
Spokane, WA 99202 (800) 654-1778 (509) 209-9968 (509) 209-9966 Directions
PO Box 1442
Spokane, WA 99210
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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Additional Phone Numbers
- (800) 654-1778(Phone)
- (509) 209-9968(Phone)
- (509) 455-3550(Phone)
- (509) 838-0005 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I made an appointment for an oil change and to fix the ignition which was a recall issue on a Saturn Vue because the key could come out of the ignition when running. When I dropped the automobile off the driver passenger door opened perfectly. When I picked up the car about 5 pm the door would not open from the inside causing me to crawl out the passenger side. I called them immediately and told them and I was told to bring the car back so they could fix it. I called to verify if they could fix it in the morning, and the mechanic told me it was my fault and that they never touched the door. I asked to speak to the manager and I was directed to the owner. He said it was not their fault, and they never touched the door. That is unlikely because they made two new keys for the door. These keys were thick keys compared to the old keys. Certainly when they make new keys they would have tried the keys. Since the new keys were quite thick I think the mechanic tried to force them to work and something came loose or broke causing the door not to open. This seems something that the mechanic would have noticed when he moved the car to the parking lot for pick-up because he would not have been able to get out the door. Both the mechanic and the owner were rude and said I had an old car and they were not responsible. However, they obviously knew it was broken and would not even admit to being a part of the problem.
Desired Settlement: Fix the door so it opens from the inside.
Business Response: In response to ID #********, The customer brought their vehicle in for an ignition cylinder recall and an oil change. The vehicle was worked on by two different technicians, one for the oil change and one for the recall. Both technicians were able to get in and out of the drivers door when they needed to through out the time the vehicle was here. The customer later informed us of the issue with the inside door handle and we ask if they could bring the vehicle back for an inspection. We do believe that the inside door handle did break, the door handle is inside the door panel and not visible without removing the panel. We replaced the ignition cylinder which is on the steering column and we changed the oil and oil filter, none of these repairs would effect the inside door handle. The two new keys which were apart of the cylinder repair also would not effect the inside door handle. This car is 14 years old and has a lot of miles on it (168180) and parts do give out. Our technicians were the last ones to get in and out of the car and we used the inside door handle several times while the car was in our possession and it appears the inside handle gave out, ( not to our knowledge at the time ), but that does not make us responsible for the repair. Inside and outside door handles break often, especially as vehicles get older with a lot of miles, think of how many times they are being used. In conclusion, we did decline to repair the inside door handle for free and with the way the customer treated and spoke to us, it made that decision easier.
Customer Reviews Summary