BBB Business Review

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BBB Accredited Business since

Becker Buick-GMC

Additional Locations

Phone: (509) 209-9966 View Additional Phone Numbers 636 E Sprague Ave, Spokane, WA 99202 http://beckerbuick.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We are Spokane's only Warranty Forever dealer! Nearly all of our new & used vehicles come with our exclusive lifetime powertrain warranty.

Becker Buick GMC has been Family-Owned and Family-Managed since 1964. Our repeat and referral customers are the backbone of our company's comfortable and friendly family atmosphere. We have the finest service department in the Northwest, with 255 combined yea...rs of mechanical maintenance and repair experience and 50 years combined auto body repair and painting experience.

We offer new and used vehicle sales, service, parts, renovation and auto body services!

All of our employees are factory trained and certified for the department in which they work. We are proud to have knowledgeable salespeople that can answer all your questions about the latest technology and advancement in the automotive industry, thus making your buying experience pleasant!

This business is not associated with Becker's Used Kars of Spokane, WA.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Becker Buick-GMC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Becker Buick-GMC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 3
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Becker Buick-GMC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 4

Additional Information

BBB file opened: January 01, 1955 Business started: 01/04/1955 in WA Business started locally: 01/04/1965 Business incorporated 01/01/1965 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
http://www.secstate.wa.gov/corps
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Type of Entity

Corporation

Business Management
Mr. Dale Cornwell, Vice President
Contact Information
Principal: Mr. Dale Cornwell, Vice President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Repair & Service Automobile Dealers - Imported Cars Auto Parts & Supplies - Used Auto Services - Oil & Lube All-Terrain Vehicles - ATVs

Products & Services

Becker Buick-GMC sells the following brand(s): We sell new Buick and GMC vehicles and our used departments sells all makes and model vehicle

Becker Buick-GMC offers the following product(s): Automotive Body Repair, Automotive Parts, Automotive Repair, Buick, GMC, Used Cars, Used Crossovers, Used SUVs, Used Trucks, Used Vans

Method(s) of Payment
We take cash, checks and all major credit cards
Refund and Exchange Policy
See Dealer for Details.
Alternate Business Names
Becker Buick GMC Inc.
Licensing

UBI 328 050 431
Business License # T12016592BUS

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.