This business is not BBB accredited.

AutoNation Mitsubishi

Additional Locations

Phone: (509) 924-1150 8400 E. Sprague Ave., Spokane, WA 99212

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for AutoNation Mitsubishi include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on AutoNation Mitsubishi
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 22, 2011 Business started: 07/08/1991 Business started locally: 07/08/1991 Business under new ownership as of: 05/08/2013
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Idaho Secretary of State
700 West Jefferson Room E205, Boise ID 83720
Phone Number: 208-334-2300

Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034

Type of Entity


Business Management
Mr. Sam Smith, General Manager Ms. Janine Eldredge-Underdahl
Contact Information
Principal: Mr. Sam Smith, General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Heaters - Automotive Auto Air Conditioning Alternators & Generators - Auto Repair Auto Body Repair & Painting Auto Diagnostic Service Auto Electric Service Auto Repair & Service Auto Repairing - Foreign Brake Service Lubricating Service - Automotive Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Services Automobile Dealers - Imported Cars Auto Parts & Supplies - Used Auto Services - Oil & Lube All-Terrain Vehicles - ATVs

Alternate Business Names
Appleway Automotive Group Appleway Mitsubishi

Additional Locations


    8400 E. Sprague Ave.

    Spokane, WA 99212 (509) 924-1150


    8412 E Sprague Ave

    Spokane Valley, WA 99212


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/12/2015 Billing/Collection Issues
10/10/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I've had an overall terrible experience purchasing a car from Autonation. It all seemed great at first, I was getting the car I wanted for around the price I could afford. They rushed me through the process and got me in the car that day. A week later, after already signing the lease and driving off the lot, I get calls threatening if I don't get into the dealership that day before close (within just 5 or 6 hours) to sign more paperwork (which I was never told about when I left with the car) I would have to bring back the car. In addition they told me I could put $2000 down that day and $1000 down in a month which worked well for me. When I wrote the check they lied and said it had to be dated that day but they wouldn't cash it for a month. Since then they have tried to run it every other day from the day I bought the car resulting in hundreds of dollars of fees for me. In short don't trust a word that comes out of the shady AutoNation dealers mouths they'll tell you any lie they can think of to get you to sign a contract and buy a car.

Desired Settlement: I'd like Autonation to pay for the hundreds in fees on my bank account that I was charged for them running the check over and over a month before they were even supposed to.

Business Response:

When ******* ******* purchased the vehicle there was some information that the bank required in order to finalize the loan.  We made many attempts to make contact with him in regards to getting his proof of income from his employer so we could give to the bank.  We did not receive any contact back from him for a long time and when he said he would give us the proof of income needed it would not happen in a timely manner.  By the time this was all straightened out the 29 day mark had come around and his check had been cashed.  After receiveing this BBB complaint I attempted to make contact with **** again and no success.   This last friday I was finally able to make contact with him and explained that if we did cash the check before we were supposed to I would refund him for any fees that was caused by the check.  I told him that I would need a copy of his bank statement showing the fees before I could refund him.  He said that would work out fine since he was coming in on Monday (yesterday) to pick up his plates and would ask for me when he got here and give me the bank statements.  I was informed by another staff member that he did stop in and get his plates but quickly left.  I have not heard from him since I called him on friday.