This business is not BBB accredited.Additional Locations
Phone: (509) 924-1150 8400 E. Sprague Ave., Spokane, WA 99212
BBB Business Reviews may not be reproduced for sales or promotional purposes.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AutoNation Mitsubishi include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034
Type of Entity
Business ManagementMr. Sam Smith, General Manager Ms. Janine Eldredge-Underdahl
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Heaters - Automotive Auto Air Conditioning Alternators & Generators - Auto Repair Auto Body Repair & Painting Auto Diagnostic Service Auto Electric Service Auto Repair & Service Auto Repairing - Foreign Brake Service Lubricating Service - Automotive Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Services Automobile Dealers - Imported Cars Auto Parts & Supplies - Used Auto Services - Oil & Lube All-Terrain Vehicles - ATVs
Alternate Business NamesAppleway Automotive Group Appleway Mitsubishi
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I've had an overall terrible experience purchasing a car from Autonation. It all seemed great at first, I was getting the car I wanted for around the price I could afford. They rushed me through the process and got me in the car that day. A week later, after already signing the lease and driving off the lot, I get calls threatening if I don't get into the dealership that day before close (within just 5 or 6 hours) to sign more paperwork (which I was never told about when I left with the car) I would have to bring back the car. In addition they told me I could put $2000 down that day and $1000 down in a month which worked well for me. When I wrote the check they lied and said it had to be dated that day but they wouldn't cash it for a month. Since then they have tried to run it every other day from the day I bought the car resulting in hundreds of dollars of fees for me. In short don't trust a word that comes out of the shady AutoNation dealers mouths they'll tell you any lie they can think of to get you to sign a contract and buy a car.
Desired Settlement: I'd like Autonation to pay for the hundreds in fees on my bank account that I was charged for them running the check over and over a month before they were even supposed to.
When ******* ******* purchased the vehicle there was some information that the bank required in order to finalize the loan. We made many attempts to make contact with him in regards to getting his proof of income from his employer so we could give to the bank. We did not receive any contact back from him for a long time and when he said he would give us the proof of income needed it would not happen in a timely manner. By the time this was all straightened out the 29 day mark had come around and his check had been cashed. After receiveing this BBB complaint I attempted to make contact with **** again and no success. This last friday I was finally able to make contact with him and explained that if we did cash the check before we were supposed to I would refund him for any fees that was caused by the check. I told him that I would need a copy of his bank statement showing the fees before I could refund him. He said that would work out fine since he was coming in on Monday (yesterday) to pick up his plates and would ask for me when he got here and give me the bank statements. I was informed by another staff member that he did stop in and get his plates but quickly left. I have not heard from him since I called him on friday.