This business is not BBB accredited.

Craig's Automotive Collision Center Inc

Phone: (509) 482-2800 Fax: (509) 482-2942 View Additional Phone Numbers 6321 N Cincinnati St, Spokane, WA 99208 ! There is an alert on Craig's Automotive Collision Center Inc !

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This company offers auto body repair specializing in heavy hits, collision, detailing, suspension, frame, structural, fiberglass, custom refinishing and motorcycles.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Craig's Automotive Collision Center Inc
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: January 01, 1987 Business started: 01/01/1984 in WA Business started locally: 01/01/1984 Business incorporated 10/19/1992 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Type of Entity


Business Management
Mrs. Trina Bartels, Secretary
Contact Information
Principal: Mrs. Trina Bartels, Secretary
Business Category

Auto Body Repair & Painting Auto Restoration Auto Services Auto Body Shop Equipment & Sup Auto Paintless Dent Repair Auto Paint - Mobile Auto Parts & Supplies - Used Auto Repair - Maintenance Auto Bumpers, Guards & Grilles Auto Parts & Supplies - New

Method(s) of Payment
cashier check, visa, mastercard, american express, insurance check, cash

Additional Locations


    6321 N Cincinnati St

    Spokane, WA 99208 (509) 482-2800


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/1/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: on 11/12/2013 at craigs to get repairs done after a auto accident. I was told my car will be completed on 11/15/2013, as my fianc an I showed up on 11/15/13 we noticed the body lines did not match, paint missing on rear bumper that was replaced by craigs, an blemish with the paint on the hatch, all of these problems the body shop got paid to fix an said they would so I had to keep the rental car for a few extra days because of their poor works man ship. they said that the re fixes would be completed by 11/18/13. when the 18th came they said it needed one more day to buff an wax the car, which was not authorized to be completed but was done. at that time on the 18th my fianc looked at the body work to see if the repairs were completed, as he inspected the rear end where the body work was completed by the body shop he seen that the repairs of the repairs was not fixed. the shop said they are done an will not fix the body lines nor the paint blemish on the hatch. upon pick on 11/19/13 my fianc also noticed incomplete work with a crack in the paint on the drivers side quarter panel right next to the body line of the tail light was not repaired, which is damage from the accident.

Desired Settlement: I would at this time like to request for a refund of the damages cost that still need to be fixed or for the shop to make it right and fix these three problems.1.rear end body lines2.paint blemish on hatch3.paint crack on driver side quarter panel at the tail light body line

Business Response: After reviewing our billing to the insurance company, It is noted that no repairs were ever done to the quarter that you are mentioning.  If you feel the claim needs to be reopened please call the carrier for this to be done.  As to your other request I would like to review these imperfections myself before determining a decision. 

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

3 Customer Reviews on Craig's Automotive Collision Center Inc
Neutral Experience (0 reviews)
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