This business is not BBB accredited.

Big Sky Collision Center

Phone: (406) 259-6328 Fax: (406) 248-9953 315 N 15th St, Billings, MT 59101

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Big Sky Collision Center include:

  • Failure to respond to 1 complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Big Sky Collision Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 24, 2007 Business started: 04/01/1980 in MT Business started locally: 03/27/2006 Business incorporated 04/01/1980 in MT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Montana Secretary of State
1301 E. 6th Avenue, Helena MT 59601
Phone Number: 406-444-2034

Type of Entity


Business Management
Mr. Bryan McDonnell, Manager Mr. Matt McDonnell, Owner Mr. Noah Kiprono, Accountant
Contact Information
Customer Contact: Mr. Noah Kiprono, Accountant
Principal: Mr. Bryan McDonnell, Manager
Principal: Mr. Matt McDonnell, Owner
Business Category

Auto Body Repair & Painting Auto Repair - Windshield, Glass Shops Auto Parts & Supplies - New

Method(s) of Payment
credit card
Alternate Business Names
Big Sky Collision Center Of Billings McDonnell Enterprises Inc

Business License # OL-13-09725

Customer Review Rating plus BBB Rating Summary

Big Sky Collision Center has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations


    315 N 15th St

    Billings, MT 59101 (406) 259-6328


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/10/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: In July of 2011 Big Sky Collision (BSC) did repair work on my boat after is was swamped. They worked on the: electrical, radio, speakers, interior seats, stripe kit, tarp, motor and interior detail. Then in September 2012 I came in and talked to **** with BSC about all the problems I was (and for the most part still am) having trouble with. He created an invoice describing all the issues. It states the wiring is shorting out, speakers are not working and/or installed properly, interior seats already ripping, tarp straps fraying, decals not in same spot, starter bad, radio shorting out, wiring and side panels are flopping around and the scratches on drivers side back out. I brought the boat in on September 21, 2012. I was called in October and told my boat was ready and that I owed $170.66 for a battery replacement. I told BSC that I did not approve the battery being replaced and said to remove the battery, return me the core and I will purchase my own battery. Only after stating this was I then informed that it can be turned over to insurance. After receiving the boat back I called **** to convey my disappointment in what work was done on the boat. Nothing except the battery being replaced was done. None of the other issues I had talked to him about were addressed. He then stated to me that it sounded like I wanted a new boat out of the deal. I informed him that I paid $7,500 just two years earlier to purchase the boat and that insurance has paid $6,353.66 and that I did indeed expect a lot more that what I received in quality and longevity. I also informed him that I am only talking about issues that insurance paid for and BSC worked on and things were either not done right or haven't even lasted a year. In April/May 2013 I again took my boat in, which only resulted in new or existing issues. I have sent emails attempting to resolve these issues, only to be ignored. I was also informed by my insurance claims representative that BSC has requested further payment for workmanship issues.

Desired Settlement: I want to take my boat to a different repair shop, but of course there is no insurance money to do this. So I would like the full $1,100 for the interior returned to me, as well as the $673 for the decals since I now not only need to have the cut marks in the paint fixed (which I have no idea what that will cost), but I'm sure the decals will need to be redone after this. As it stands that I do not know if the radio and speakers will ever work or not I request $879. This gives an amount of $2,652. However, as I stated I do not know how much it will cost to repair the scratched in the paint. Based off of a preliminary estimate that was sent to my insurance company Big Sky Collision charged for: four hours in labor to remove the previous decals, six hours to sand the old gel-coat and ten hours to buff gel-coat to a new finish; totaling $2,100. Seeing as how this is most likely the simplest fix (yet probably not what will actually conspire) I want $4,752 refunded to me so that I am e

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Big Sky Collision Center
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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