This Business is not BBB accredited
Big Sky Collision Center
Phone: (406) 259-6328 Fax: (406) 248-9953 315 N 15th St, Billings, MT 59101
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Big Sky Collision Center include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for Big Sky Collision Center include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Montana Secretary of State, Business Services Bureau
P.O. Box 202801, Helena MT 59620-2801
Fax Number: 406-475-3662
Type of Entity
Business ManagementMr. Bryan McDonnell, Manager Mr. Matt McDonnell, Owner
Auto Body Repair & Painting Auto Repair - Windshield, Glass Shops Auto Parts & Supplies - New
Method(s) of Paymentcash
Alternate Business NamesBig Sky Collision Center Of Billings McDonnell Enterprises Inc
Business License # OL-13-09725
Industry TipsCar Repair
THIS LOCATION IS NOT BBB ACCREDITED
315 N 15th St
Billings, MT 59101 (406) 259-6328 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: In July of 2011 Big Sky Collision (BSC) did repair work on my boat after is was swamped. They worked on the: electrical, radio, speakers, interior seats, stripe kit, tarp, motor and interior detail. Then in September 2012 I came in and talked to **** with BSC about all the problems I was (and for the most part still am) having trouble with. He created an invoice describing all the issues. It states the wiring is shorting out, speakers are not working and/or installed properly, interior seats already ripping, tarp straps fraying, decals not in same spot, starter bad, radio shorting out, wiring and side panels are flopping around and the scratches on drivers side back out. I brought the boat in on September 21, 2012. I was called in October and told my boat was ready and that I owed $170.66 for a battery replacement. I told BSC that I did not approve the battery being replaced and said to remove the battery, return me the core and I will purchase my own battery. Only after stating this was I then informed that it can be turned over to insurance. After receiving the boat back I called **** to convey my disappointment in what work was done on the boat. Nothing except the battery being replaced was done. None of the other issues I had talked to him about were addressed. He then stated to me that it sounded like I wanted a new boat out of the deal. I informed him that I paid $7,500 just two years earlier to purchase the boat and that insurance has paid $6,353.66 and that I did indeed expect a lot more that what I received in quality and longevity. I also informed him that I am only talking about issues that insurance paid for and BSC worked on and things were either not done right or haven't even lasted a year. In April/May 2013 I again took my boat in, which only resulted in new or existing issues. I have sent emails attempting to resolve these issues, only to be ignored. I was also informed by my insurance claims representative that BSC has requested further payment for workmanship issues.
Desired Settlement: I want to take my boat to a different repair shop, but of course there is no insurance money to do this. So I would like the full $1,100 for the interior returned to me, as well as the $673 for the decals since I now not only need to have the cut marks in the paint fixed (which I have no idea what that will cost), but I'm sure the decals will need to be redone after this. As it stands that I do not know if the radio and speakers will ever work or not I request $879. This gives an amount of $2,652. However, as I stated I do not know how much it will cost to repair the scratched in the paint. Based off of a preliminary estimate that was sent to my insurance company Big Sky Collision charged for: four hours in labor to remove the previous decals, six hours to sand the old gel-coat and ten hours to buff gel-coat to a new finish; totaling $2,100. Seeing as how this is most likely the simplest fix (yet probably not what will actually conspire) I want $4,752 refunded to me so that I am e
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.