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BBB Accredited Business since

Sturm Heating, Inc.

Phone: (509) 325-4505 Fax: (509) 325-2615 1112 N Nelson St, Spokane, WA 99202 View Additional Email Addresses http://www.sturmheating.com


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Description

This company provides Commercial and Residential HVAC and electrical sales, service, contracting and installation.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sturm Heating, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sturm Heating, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Sturm Heating, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: July 01, 1958 Business started: 01/01/1945 in WA Business started locally: 01/01/1946 Business incorporated 05/01/1978 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Department of Labor and Industries WA State
901 N Monroe St Ste 100, Spokane WA 99201
http://www.lni.wa.gov
Phone Number: (509) 324-2600

Washington State Department of Labor & Industries
7273 Linderson Way SW , Olympia WA 98501
http://www.lni.wa.gov/
Phone Number: 800-647-0982

Idaho Secretary of State
700 West Jefferson Room E205, Boise ID 83720
http://www.sos.idaho.gov/
Phone Number: 208-334-2300
sosinfo@sos.idaho.gov

Type of Entity

Corporation

Business Management
Mr. Jeff McGee, Service Manager Mr. Shawn Adam, President
Contact Information
Principal: Mr. Jeff McGee, Service Manager
Business Category

Air Conditioning Contractors & Systems Electricians Heating Contractors Heating & Air Conditioning Induction Heating Equipment Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Electric Heating Elements Electric Heating Equipment - Wholesale & Manufacturers Heating Equipment Geothermal Heating & Cooling Heating & Cooling Demolition Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Hydronic Heating

Products & Services

Sturm Heating, Inc. sells the following brand(s): Lennox, Trane

Sturm Heating, Inc. offers the following product(s): Air Cleaners, Air conditioners, Duct Cleaning, Furnaces, Heat Pumps, Water Heaters

Alternate Business Names
Sturm Heating & Air Conditioning
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.