BBB Accredited Business since
Dayco Heating and Air Conditioning
Additional LocationsPhone: (509) 586-9464 Fax: (509) 582-5106 11 N. Auburn, Kennewick, WA 99336 View Additional Email Addresses http://www.daycoheating.net View Additional Web Addresses
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Description
Trane Equipment-Gas, Heat Pumps
GeoThermal Equipment
Aeroseal Duct Sealing
Repair and Service
Full Electrical Service
Fireplace Repair and Install
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BBB Accreditation
A BBB Accredited Business since
BBB has determined that Dayco Heating and Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Dayco Heating and Air Conditioning include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison | Chart
Customer Complaints Summary Read complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising/Sales Issues | 1 |
| Billing/Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee/Warranty Issues | 0 |
| Problems with Product/Service | 1 |
| Total Closed Complaints | 2 |
Read Complaints
|
Definitions
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Complaint Process |
File a Complaint against Dayco Heating and Air Conditioning
See Trends in Complaints on Dayco Heating and Air Conditioning
Customer Reviews Summary Read customer reviews
| Customer Experience | Total Customer Reviews |
|---|---|
| Positive Experience | 0 |
| Neutral Experience | 0 |
| Negative Experience | 0 |
| Total Customer Reviews | 0 |
Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Dayco Heating and Air Conditioning
Additional Information
topLicensing
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Labor and Industries WA State
901 N Monroe St Ste 100, Spokane WA 99201
http://www.lni.wa.gov
Phone Number: (509) 324-2600
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706
Type of Entity
Corporation
Business Management
Ms. Bonetta Day, OwnerContact Information
Business Category
Air Conditioning Contractors & Systems Electricians Heating Contractors Heating & Air Conditioning Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Cleaning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial
Products & Services
Dayco Heating and Air Conditioning sells the following brand(s): Napoleon Fireplaces, Trane, Water Furnace
Dayco Heating and Air Conditioning offers the following product(s): Electrical, Miscellaneous Trade Products, Panel Boxes, Sheetmetal
Method(s) of Payment
VisaAmerican Express
Checks
Refund and Exchange Policy
Nor refunds on electrical or HVAC Parts over the counterAlternate Business Names
Dayco Heating, Air, and ElectricalLicensing
Washington State DAYCOI*107LO General DaycoI*961QE Electrical; Oregon CCB 81502
Additional Locations
-
11 N. Auburn
Kennewick, WA 99336 Directions
-
11 N. Auburn St.
Kennewick, WA 99336 Directions
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Professional AffiliationsX
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Discount CouponsX
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Complaint Detail(s)
| 6/11/2012 |
Problems with Product/Service
|
Read Complaint Details
X
Additional NotesComplaint: Dayco installed our hvac and electrical. We still have outlets that have no power. We still havea room that is always 10 degrees hotter than the rest of the house despite the extra hole in the ceiling they insisted despite our requests to not do it. Now I'm stuck with an additional unsightly hole in the ceiling and no improvement. Desired Settlement: I want all of our money back that we paid for dayco to screw up our brand new 400k house. Business Response: Dayco has responded to Mr. **** ***** every time he has complained about something. The outlets Mr. ***** has complained about is a blank switch that would go to a ceiling fan, if the customer chose a lighted style, in the case the homeowner chooses one. The plug ins that are installed in the home are required by code for child safety. We have no complaints about outlets not working.
The room that Mr. ***** declares hotter than the other rooms (10 degrees) is on the heat gain side of the house and Dayco added a return air in that room to allow more air to come into the room. The return air (the "unsightly hole has a grill over it and hooks to the furnace like all return airs)and will suck the hot air out and bring more cooling into the room as long as the thermostat is calling for cooling and the fan is running. The standard fix for a warmer room is to run the fan on the furnace during the hot season. Mr. ***** agreed with Terry Day that the return air worked on June 5th and the family room was within 3 degrees of the thermostat which was the goal. They have chosen not to run the fan so when the thermostat is not calling and the air conditioning is not on, the heat will build up in the room with sun. The fix is there by running the fan.
Before we knew of this complaint, we had already contacted Lexar to see if they would buy a fan. The *****s' chose to buy the fan and we offered to install the electrical for no charge because they did not want to run the furnace fan and we already had that scheduled on June 11. According to all of our notes (see attached) and documents, the air has been balanced and sized, the heat pump is working fine and all is really well. We have not ruined his home or is HVAC in anyway.
We find this complaint very unnecessary and the statements are very misconstrued.
SEE LOGGED IN NOTES:
Mr. ***** also refused to talk to any of the 40 people that worked here and only wanted to talk to the owner. The owner was out of state at the time but did return his call while being gone.
Business Response: 2nd response from biz, to attach offer Dayco sent to Bowens. Consumer Response: Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 9050673, and find that this resolution is satisfactory to me. I would like to ammend my complaint as such: After working with Terry Day, my thought is that he truly wants to run a customer friendly business. I still feel as though there is work to do with some of Dayco's employees that I have dealt with in the past; I fear they may not necessarily share the same vision that Terry has for his company which is sad but nevertheless I am very satisfied with the outcome and the dligence that Terry displayed in resolving the matter. I wish to have my statements regarding the company reflect positive; now having the comfort that Terry will hopefully follow up with some of his employees to further improve operations and having the comfort of knowing that my issues are resolved to my satisfaction. **** *****
BBB's Final Determination: Consumer accepted resolution offered by the business. |
| 3/25/2011 | Advertising/Sales Issues |
| 1 | |
