4/27/2014 I have a Quadrafire Castile Pellet Stove insert I purchased from Andy's Heating & Cooling. It did not work properly during the 2013/2014 winter season. November 12, 2013 was the first service call to repair the unit. The tech found the reset on a snap disk had tripped and pushed the button to reset it, vacuumed around the unit and left. Bill for that visit: $149.00. About an hour after the technician left, I had the same problem with the pellet stove. I contacted Andy's and started removing the side panel and pushing the reset button several times a day. The next visit was on December 4, 2013. The technician replaced the snap disk, delivered a packet of speed nuts I ordered because I lost a few removing the panel, and left. Bill for this visit was $134.00. Shortly after the technician left, I found myself with the same problem. I reviewed the owner's manual in an attempt to discover possible causes for the problem. At my request, the next visit from the technician from Andy's replaced the thermocouple (because at times the control box had a flashing amber light) and control board. There is no date of service noted on the invoice, but the bill for this visit was $465.00. Just as the previous visits, the same problem persisted. The technician indicated there may be a blockage in the chimney causing the problem, so on December 30th, 2013, I had the chimney professionally cleaned for the second time this season for a cost of $149.95. The same problem persisted. The next service call was on December 27, 2013. The technician, on the advice of Quadrafire technical support, replaced the convection snap disk. Total cost of this visit was $117.00 and, as with the previous service calls, the same problem persisted. The technician visited yet another time to check out the stove, take temperature measurements, check the light sequences on the control box, etc. He indicated he was out of ideas, but knew someone who knew these pellet stoves better than he did and that person would contact me. Time went on and I heard nothing. I called the technician a few times, but no answer and no returning of my call. On February 1, 2014 I contacted Quadrafire via email, and requested their assistance. The primary response was I need to work through my local dealer, but they were kind enough to provide a possible solution -- clean or replace the convection blower. I contacted the technician the same day I received that reply, February 3, 2014. I requested he replace the convection blower and he indicated he would order it. As time passed, I made a few calls to the technician with no response. I did receive a call from him in March indicating he ordered the part. Time passed and I personally stopped into Andy's to check on the status, and the receptionist seemed a little baffled that I had waited so long for a part. She went into the back to speak with someone and returned a few minutes later to indicate it would be some time in April. On April 3, 2014,after waiting two months, I contacted Quadrafire via email once again to check on the status of the order. Their response was only to tell me that I needed to work through the local dealer and it would help if I provided the sales order number. Contacting Andy's previously provided no results so I did not really see that as a viable option. After a few back-and-forth emails with Quadrafire, I finally told them that I will contact the corporate office in Lakewood. MN. To my surprise, I received a call from the technician from Andy's that same day -- April 4, 2014. He indicated he would have the new convection blower the following Monday, April 7, 2014. I put the appointment on my calendar and made arrangements to stay home that day. On that Monday morning (April 7th 2014) I received a call from the technician telling me he did not have the part but it would be in that afternoon or the following day (April 7 or 8, 2014). That was the last time I heard from any representative of Andy's.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Clifford (Dan) F. on 4/27/2014 | Submit a Customer Review
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2 people found this review helpful and 4 people did not find this review helpful.
7/12/2013 Service call AC/BO. Technician calls, and request early arrival, available now. Does not show for 1.5 hours. Technician diagnoses outdoor fan motor BO. Quotes $545.00 to repair, states has only one motor availble, if we delay may need to order another motor from west coast. Pay service fee $70, deny repair. Owner pulls BO motor (ten minutes time)next day takes to local electric motor shop n and has replacement motor for $116 same day. Owner reinstalls new motor (20 minutes time). Dicovers motor never problem, motor capacitor BO, owner replace capacitor, next day local shop ($26.00), unit operational. Andys try to pressure tactic combined excessive repair cost, mis-diagnosed(Leaky-shorted dual capacitor) REALLY… $545 for a simple $100.00 electric motor and 30 minutes labor.... RIDICULOUS
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by G N. on 7/12/2013 | Submit a Customer Review
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5 people found this review helpful and 10 people did not find this review helpful.