Business ProfileforACI Northwest

I called in mid-November when my heat pump began icing up. I was advised to turn the unit off and not use it. The technician (*****) came to inspect my unit on 11/20/23. He told me a defrost board needed replaced. The part was ordered, when it was time for my next service appointment, *** called and said they had received the part, but misplaced it and would have to re-schedule. A different technician (Aspen)came on 12/13/23 and told me that it was in fact the incorrect part that was ordered, and she would have to order the correct part. On 12/15/23 apparently they obtained the correct part, and a technician (****) came out and installed it. By the next day, it was apparent the unit was still not functioning correctly and it was covered in ice. I called ACI again.They sent a technician out again within a week or so, and told me it was a defrost SENSOR that needed replaced this time. My appointment was set 01/05/24 to replace this part. On 01/04/24 they called to say the part was now on MFG backorder (from the ONE supplier they use), with no ETA for availability. They told me I was free to obtain the part myself from a different supplier than they use, and then they would be happy to charge me labor to install it. I asked to please have the store manager call me back on multiple occasions, this has not happened. I have now been without heat for 2 of the coldest months of winter. I would like ACI to fix my heat pump unit as promised (and in a timely fashion) and I would like a refund for my inconvenience, and their lack of professionalism and communication.