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A BBB Accredited Business since
BBB has determined that ACI Northwest, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for ACI Northwest, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Idaho Office of the Secretary of State
700 W. Jefferson 203, P.O. Box 83720, Boise ID 83720-0080
Fax Number: 208-334-2282
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Department of Labor and Industries WA State
901 N Monroe St Ste 100, Spokane WA 99201
Phone Number: (509) 324-2600
Washington State Department of Labor & Industries
7273 Linderson Way SW , Olympia WA 98501
Phone Number: 800-647-0982
Type of Entity
Business ManagementMs. Ada Loper, CFO Mr. William Radobenko, Owner, Managing Director
Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Electrical Power Systems (Residential & Commercial) - Backup Systems Heating Equipment Mining Development Air Conditioning Contractors & Systems Contractors - General Electricians - Commercial Excavating Contractors Heating Contractors Water Works Contractors
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
6600 N Government Way
Dalton Gdns, ID 83815 (208) 772-9571 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (509) 482-2000(Phone)
- (800) 767-3027(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|12/11/2015||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Our hot water heater's pilot light kept going out so I called ACI and they came out on 2/6/15. *** the technician said it was the thermocouple and said it would cost $159.00 (premium price and retails at Lowes for $8.00) to replace it. I agreed and he replaced it. That evening the pilot light went out again and I re-lit it. The next morning (Sat the 7th) the pilot light was out again. **** called ACI and **** the technician said it may be the gas valve. He came out and attempted to clean and adjust the thermocouple which yielded the same result and he did not bring a gas valve with him. He did state a gas valve costs between $500 and $600 (which retails for under $200). He then recommended we replace the water tank. After he left, the pilot light kept going out and we kept lighting it over the weekend. On Monday, 2/9/15, we called the ACI office and spoke to **** explaining all of the above to her. We also told her that we paid ACI a total of $235.00 for them to misdiagnose our water heater's problem and we expected somebody to come out and put a new gas valve in since that is the problem. She assured us someone would contact us. Nobody has ever called us back and they charged the $235.00 to our credit card on Wednesday 2/11/15. They did not honor their contract and we would like to have our money refunded back to us. We are still in the same predicament as we were on Friday 2/6/15 with a water heater that is not functioning properly and we are out $235.00.
Desired Settlement: We would like the money that we paid them ($235.00) refunded back to our credit card
Business Response: I ***** ****, service manager at ACI Northwest, Inc. have spoken with each of the parties involved and have come to the conclusion that ACI did not follow through on our promise to resolve your hot water heater issue. *** (2/6 initial call) did find an issue and corrected what is one of the most common issues with standing pilot hot water heaters, bad thermocouples. Where I feel he was not clear was it is a 50/50 chance that the gas valve is possibly the failure as well and giving you the option to replace both and letting you decide how you wanted to proceed. **** on 2/7 (Saturday) came out at no charge and confirmed his fears of a bad gas valve and gave a high end questimate of repair without having a clear cost of the gas valve for your hot water heater as the supply houses are closed on Saturdays. **** at that time pulled and cleaned the pilot and thermocouple again to try to keep you going until a decision on repair could be made Monday. When the customer called to get some sort of resolution on their issue ACI failed to follow up with options to our customer with what was needed to get their hot water heater back up and working. I have no excuse for the dropping of the ball and feel the request of a refund is completely legitimate as we did not provide the customer service in the office and with proper follow up. I apologize for our lack of follow through and will refund all charges. I hope with this gesture and good will of refunding your funds to win you back as a customer. ACI is a reputable company that does the right thing when it is warranted. ACI & I personally pride our selves on doing what is right and honest to provide the utmost in great customer service. It is tough to judge a company when all goes right but very easy to do when things go wrong. I hope you feel we are a good company that does the right thing when issues do occur. I appreciate the opportunity to respond to your concerns, Signed ***** ****
[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Customer Reviews Summary