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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that ACI Northwest, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for ACI Northwest, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Department of Labor and Industries WA State
901 N Monroe St Ste 100, Spokane WA 99201
Phone Number: (509) 324-2600
Idaho Bureau of Occupational Licensing
1109 Main Street Suite 220, Boise ID 83702
Phone Number: (208) 334-3233
Idaho Office of the Secretary of State
700 W. Jefferson 203, P.O. Box 83720, Boise ID 83720-0080
Fax Number: 208-334-2282
Type of Entity
Business ManagementMr. Sunny Chaney, Human Resources Ms. Ada Loper, CFO Mr. William Radobenko, Owner, Managing Director
Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Electricians - Commercial Electrical Power Systems (Residential & Commercial) - Backup Systems Mining Development Air Conditioning Contractors & Systems Contractors - General Excavating Contractors Heating Contractors Water Works Contractors Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Heating Equipment
Alternate Business NamesACI Northwest Inc.
Industry TipsContractors - GENERAL ADVICE
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (509) 482-2000(Phone)
- (800) 767-3027(Phone)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I went into the ACI company to purchase a maintenance plan for my heat pump. I was ask if I wanted a one year or two year plan and was told the two year plan was $280.00. I gave them my payment for the two year plan and made a appointment for the check up. Yesterday the service man came out and did the service, my husband was at home and not part of the purchase I made for the service at their location. The service man told him I purchased a one year plan and he also said there was a problem with our pump and charged us another $127.00. When I came home there was a message on my answer machine the two year plan is now $365 and I owe them more money plus the $127.00. I called this morning and was told they made a mistake and for me to send in more money.I told the lady on the phone named ***** that was the amount I was quoted for the two and paid.Now I think this company has pulled a fast one on me. The paper work the service man gave my husband states it is a one year plan plus a extra $127.00 for a part.
Desired Settlement: I would like to know if they is another company that is honest with a maintenance plan that is honest in my area. If so I would like my the amount I paid back and then I could purchase another plan from a different company due to I think ACI is very dishonest.If there is not another company who is honest and does a service plan on heat pump, I will need ACI to honor the amount quoted and paid for the service and request you to contact them or let me know if there are other complains them
Business Response: I am the service manager here at ACI. This issue was brought to my attention immediately after our technician was on site and performed the service. The following day I called our customer and we came to a resolution that kept Ms. ******* as our customer and she continued her maintenance contract with us. She explained she had contacted the BBB and I explained that when I received the complaint I would respond and that it should not be an issue to resolve with the BBB. If you need to contact me further please do not hesitate to call or email me back. We appreciate your help in this matter.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.