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Better Business Bureau ®
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Eastern Washington, North Idaho and Montana

BBB Accredited Business since

Phone: (650) 815-7044 View Additional Phone Numbers 125 W Granite St, Butte, MT 59701

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Continuing Education for Mental Health Professionals.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: January 28, 2011 Business started: 01/01/2004 in MT Business started locally: 01/01/2004 Business incorporated: 03/19/2004 in MT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034

Type of Entity


Business Management
Mr. Will Cook, Owner Mrs. Cori Lawrence, Custome Service Specialist
Contact Information
Principal: Mr. Will Cook, Owner
Business Category

Adult & Continuing Education Educational Research Internet Shopping

Additional Locations

  • 125 W Granite St

    Butte, MT 59701 (650) 815-7044 (800) 554-3302


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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Additional Phone Numbers

  • (800) 554-3302(Phone)
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Complaint Detail(s)

5/19/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I signed up and paid for the 1-year continuing education courses on 5/13/14. I paid with my debit card. I received an e-mail stating that they had received my payment. I then could not log in to their site. I sent them an e-mail (tech support). Their site stated all e-mails would be answered in hours and no more than 24 hours. I have sent e-mails everyday. No one has contacted me about this problem or fixed it. They have $75 of my money and I can't do any of the courses! They did send an e-mail stating they received my e-mail regarding this problem and that is the last I heard from them.

Desired Settlement: I would like for them to either fix the problem so I can complete the courses or refund my money to me. I have had enough of this. They obviously have my right e-mail address as I have received e-mails from them. I hope you can help. I hope I have not been scammed. I will next notify the Florida Dept of Health if the problem is not remedied. Thank you.

Business Response: We first heard from *** ****** on Tuesday, May 13, 2014 when she stated she could not log into her account - she gave her correct email address but had mistyped her password.  We responded by email less than an hour later with her correct password.  24 hours later she replied that she had 'not heard from anyone yet....' (See attachment *******).

On the same night (about half an hour after her original email *** ****** sent another support ticket, to which we also replied with her correct log in - 15 minutes after we received the request (see attachment *******).
30 minutes later we received a 3rd email from *** ****** stating she could not log in.  We replied about 15 minutes later again providing her correct username/email and password, along with a link where she should log in (see attachment *******).
These 3 interactions were all conducted by the same customer service representative, **** **********.
On Wednesday morning (5/14) we received a similar email stating she could not log in and that she had not been contacted by us (in spite of the previous replies we had sent).  Less than 10 minutes after this email our representative **** ****** responded again with her log in and the link where she should enter it (see attachment *******).
That same afternoon *** ****** wrote again and we replied again within 10 minutes (attachment *******).
May 15 *** ****** wrote again and we replied again (3 minutes after receiving her message) and our representative **** took the time to copy and paste previous responses to her.  I have not included this attachment as you have the previous replies already, but I can send it should it be required.
A few hours later we received another message from *** ******, as well as a phone message on our voice mail (she did not leave her phone number).  We replied to this message as well, again within 30 minutes.  Almost immediately we got another email from *** ****** saying we had not replied to any of her previous emails (see attachment *******).
Finally Friday at noon we received another email from *** ****** along with notice of her complaint to the BBB.  We are more than happy to refund *** ******'s payment should she desire that, or extend her account by a week to make up for the time she has not been receiving our many replies.
**** ****

Consumer Response: [A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]


I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.  CE4less called me on 5/16/14 and left a message stating that I had typed in (mispelled) my password. I have no trouble stating that it was me who made the original mistake, but still, to this day, have not received an e-mail from them. I also want to re-state that I most CERTAINLY did leave my phone number prior to contacting you. However, I am grateful that the issue is resolved and I now have access to the CE site. Thank you so much for your interception. Sometimes it is necessary to pick up the phone. In my case, it really doesn't matter who's end the glich was on, there obviously is/was one.


***** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.