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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Rexair, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Rexair, LLC include:
- 10 complaints filed against business
Factors that raised the rating for Rexair, LLC include:
- Length of time business has been operating.
- Response to 10 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||10|
Additional Complaint Information
Rexair, Inc., is a manufacturer of vacuum cleaners which are sold only to authorized independent distributors. According to the company, those direct-customer distributors are responsible for the direct and indirect distribution of the products to the the public. Those authorized distributors may appoint subdistributors and service outlets under their supervision and in their area of primary responsibility, but such appointments are subject to the approval or disapproval of Rexair, Inc. The company reports that except for the terms of the agreement which controls the relationship between Rexair and its first line authorized distributors, Rexair has no direct involvement in controlling the activities of any of those in the chain of distribution.
According to the company, it does attempt to contact distributors to advise them of claims and promotions which are not appropriate in marketing the product. However, Rexair, Inc. reports that it assumes no responsibility for any confusion or potentially misleading claims which may be made by distributors.
Vacuum Cleaners - Household - Dealers Air Purifying & Cleaning Systems & Equipment Vacuum Cleaning Systems