BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Larson's Towing include:
- 13 complaints filed against business
- Failure to respond to 10 complaints filed against business
- BBB does not have sufficient background information on this business
Business has an F rating due to 10 complaints closed with no response. Investigation of the business confirmed contact information and pattern of complaint.
Business is a towing business with a pattern of towing vehicles prematurely, aggressively, incorrectly and charging above average fees for services. Company tows vehicles prematurely and incorrectly while consumers are shopping at businesses or en route to businesses in shopping area or from personal parking areas. Company tows vehicles aggressively, in one case blocking in a consumers vehicle and preventing him/her to move vehicle and harassing consumers prompting at least one police report. Company charges higher than average fees, as average towing fee in City of Detroit is approx $135 - $175 and business is charging $350 to $500.
Additionally, consumers have complained about customer service upon retrieval of vehicles. Upon initial contact with the business, consuemrs are informed that the fee is $350 to $460, but the business is closed. Upon contacting to make pick-up and payment arrangements the following day, consumers are told there is an increase in fees of $40 daily. Furthermore, company accepts only cash payments.
Company did not provide response to differentiate or provide defenses to consumer allegations.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||9|
|Total Closed Complaints||13|
Towing - Automotive