BBB Business Review
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BBB Accredited Business since
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Medical Care Alert provides Medical Alert Systems for seniors (also known as PERS systems) nationwide. Our medical alert systems come with everything you need to keep loved ones safe with instant access to EMT trained emergency personnel around the clock at the push of a button.
Our US based emergency response center is open 24/7/365 to receive your signal from your pendant or wrist button. Within seconds you will speak to a live operator who has your profile and will take appropriate action based on your situation (call neighbor, family memember, or EMS services).
We provide the medical alert equipment at no cost to you - there is nothing to buy. We offer systems to fit every lifesyle, each costing around $1 a day with NO long term contracts or hidden fees.
Call 1-855-272-1010 to learn more, or visit us at http://www.MedicalCareAlert.com
A BBB Accredited Business since
BBB has determined that Medical Care Alert / American Response Technologies meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Medical Care Alert / American Response Technologies include:
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Type of Entity
Business ManagementMr. Erin Rogg, VP Sales
Medical Alert Companies Emergency Response Systems - Personal Elderly/Senior Specialty Services Medical Alarms
Products & Services
Medical Care Alert / American Response Technologies sells the following brand(s): BOSCH Medical Alert Systems
Medical Care Alert / American Response Technologies offers the following product(s): HOME & AWAY Medical Alert Systems (https://www.medicalcarealert.com/SearchResults.asp?Cat=1821), HOME & YARD Medical Alert Systems (http://www.medicalcarealert.com/Home-and-Yard-Medical-Alert-Systems-for-Seniors-s/1820.htm), HOME Medical Alert Systems (https://www.medicalcarealert.com/pricing-a/255.htm)
Method(s) of PaymentAll Major Credit Cards Accepted, ACH Check Withdrawl, Debit Cards
Refund and Exchange PolicyInitial 30 day return policy if the system is not right for your needs.
NO long term contracts - cancel your service at any time. Call Customer Service at 248-946-8172 to cancel and receive a Return Authorization Code. Once equipment is returned, we will cancel all monitoring services, and refund any pre-paid amounts (i.e. if you paid for an Annual plan and canceled with six months to go - you will receive the prorated 6 month refund).
Any shipments that are refused, or returned without attempting to set up, connect and test the system may be subject to a nominal restocking fee. The restocking fee is NOT applied to any return that is due to an system incompatibilities, or normal cancellations.