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BBB Business Review

BBB Accredited Business since 8/1/1929

A A A Michigan

Additional Locations

Phone: (800) 222-6424 Fax: (313) 336-1292 View Additional Phone Numbers 1 Auto Club Dr, Dearborn, MI 48126 http://michigan.aaa.com

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BBB Accreditation

A BBB Accredited Business since 8/1/1929

BBB has determined that A A A Michigan meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for A A A Michigan include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 133 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

133 complaints closed with BBB in last 3 years | 49 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 26
Delivery Issues 3
Guarantee/Warranty Issues 4
Problems with Product/Service 91
Total Closed Complaints 133

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against A A A Michigan
See Trends in Complaints on A A A Michigan

Additional Information

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BBB file opened: August 01, 1929 Business started: 01/01/1916 in MI Business incorporated: 01/01/1916 in MI
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dept. of Licensing & Regulatory Affairs (f/k/a Department of Labor and Economic Growth)
P.O. Box 30018, Lansing MI 48909
Phone Number: (517) 241-9288

Type of Entity

Corporation

Contact Information
Principal: Mr. Steven Wagner, President
Business Category

Insurance Services Travel Agencies & Bureaus Business Services - General

Alternate Business Names
A A A Michigan Travel Agency A A A Michigan/Wisconsin A A A Travel AAA Insurance AAA Insurance Company Auto Club Insurance Association Member Select Insurance Company Auto Club Property-Casulty Insurance Company Auto Club Group Insurance Company
Industry Tips

BBBs do not advise consumers on which insurance program they should purchase, since everyone has different individual needs. However, before replacing one's current insurance with a policy from a different company, it would be prudent for a policyholder to:

1. Ask the representative selling replacement insurance for a written sales proposal and comparison disclosure statement, (some states require this) and a copy of the policy or policies being offered. Carefully review this information. Make sure all promises are confirmed in writing.

2. Have your present insurance agent give you a written comparison of your existing insurance with the proposed replacement insurance to assist you in determining whether it is to your advantage to switch to another insurance program.

3. Before you drop your current insurance coverage for another plan, find out if the new coverage is effective immediately. If not, you may wish to keep your current coverage at least until the new policy will pay benefits to you.

4. Always obtain a receipt from any person to whom you release your policies for review.

5. Check with your state insurance commission to make sure that the insurance underwriter or carrier and agent offering replacement insurance are licensed in your state.

6. Buy only the amount of insurance you need and can afford.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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