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BBB Business Review

BBB Accredited Business since 6/1/1998

Amica Mutual Insurance Company

Fax: (734) 761-4152 View Additional Phone Numbers 777 East Eisenhower Parkway  Suite 760, Ann Arbor, MI 48108 http://www.amica.com

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BBB Accreditation

A BBB Accredited Business since 6/1/1998

BBB has determined that Amica Mutual Insurance Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company is a BBB Accredited business. This means it supports the BBB's services to the public and meets our BBB Accreditation standards.

BBB Complaint Information

Find aggregate BBB complaint information for Amica Mutual Insurance Company. BBB Serving Eastern Massachusetts, Maine, Rhode Island and Vermont has the full report as that BBB handles all complaints for Amica Mutual Insurance Company.

Additional Information

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BBB file opened: May 19, 1994 Business started: 03/01/1907
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of Financial & Insurance Regulation
P.O. Box 30220, Lansing MI 48909-7720
http://www.michigan.gov/ofis
Phone Number: 877-999-6442 Consumer Hotline
Fax Number: (517) 335-4978
ofir-fin-info@michigan.gov

Contact Information
Principal: Ms. Margaret Munroe, Sr. Asst. VP
Business Category

Insurance Companies

Alternate Business Names
Amica Insurance
Industry Tips

BBBs do not advise consumers on which insurance program they should purchase, since everyone has different individual needs. However, before replacing one's current insurance with a policy from a different company, it would be prudent for a policyholder to:

1. Ask the representative selling replacement insurance for a written sales proposal and comparison disclosure statement, (some states require this) and a copy of the policy or policies being offered. Carefully review this information. Make sure all promises are confirmed in writing.

2. Have your present insurance agent give you a written comparison of your existing insurance with the proposed replacement insurance to assist you in determining whether it is to your advantage to switch to another insurance program.

3. Before you drop your current insurance coverage for another plan, find out if the new coverage is effective immediately. If not, you may wish to keep your current coverage at least until the new policy will pay benefits to you.

4. Always obtain a receipt from any person to whom you release your policies for review.

5. Check with your state insurance commission to make sure that the insurance underwriter or carrier and agent offering replacement insurance are licensed in your state.

6. Buy only the amount of insurance you need and can afford.

Program Participation

This company participates in BBBOnLine, and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.

Industry Tips
Insurance Replacement
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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