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BBB Business Review

BBB Accredited Business since 4/15/2011

Bens Fine Furniture

Additional Locations

Phone: (810) 984-4215 Fax: (810) 984-2359 314 Huron Ave, Port Huron, MI 48060 View Additional Email Addresses http://www.bensff.com

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Description

Ben's Fine Furniture offers a full line of mattresses and bedding home, outdoor, and office furniture for consumers to choose from. Ben's delivers locally and offers delivery to the Continental 48 United States and Canada via national delivery companies.

BBB Accreditation

A BBB Accredited Business since 4/15/2011

BBB has determined that Bens Fine Furniture meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Bens Fine Furniture include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 6

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Bens Fine Furniture
See Trends in Complaints on Bens Fine Furniture

Additional Information

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BBB file opened: December 12, 2005 Business started: 01/01/1952 in MI Business incorporated: 08/15/2002 in MI
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Harriett Thomas
Contact Information
Principal: Ms. Harriett Thomas
Business Category

Furniture - Retail Mattresses

Products & Services

Bens Fine Furniture sells the following brand(s): , A. America, Acme Furniture, All Wood, Ashley, Ashley Furniture, Bassett, Bassett, Broyhill, Broyhill, Catnapper, Catnapper, Daniels Amish, Eagle, Embody Foam Mattresses, Fashion Bed, Homecrest, Homecrest, Howard Miller Clocks, Klaussner, Kluassner, Lane, Lane, Lea, Legends, Lexington, Posturepedic, Powell, Pulaski, Pulaski Curios, Sealy, Sealy, South Sea's Rattan, Stearns & Foster, Stearns & Foster, Telescope Casual, Vaughan-Bassett, Vaughan-Bassett, Viking Log Furniture, Woodcrest

Bens Fine Furniture offers the following product(s): Accent Furniture, Art Work, Bedding, Bedroom Furniture, Bedroom Furniture, Dining Room Furniture, Dining Room Furniture, Home Accents, Home Office, Home Office Furniture, Lamps, Living Room Furniture, Living Room Furniture, Mattresses, Mattresses, Outdoor Furniture, Outdoor Furniture, Recliners, Rugs

Method(s) of Payment
Cash, Personal Check, American Express, Diners Club, Discover, EnRoute, JCB, MasterCard, Visa, Money Order, No Interest Financing
Refund and Exchange Policy
Mattress Sets & Bedding:
All bedding products,
mattresses, and mattress sets are non-refundable. If you have an issue
with the comfort of your mattress set within 15 days of delivery a 20%
restocking fee applies and you may upgrade to a different mattress. Any
returned mattresses or bedding must be free of spills stains or any
damage.

Custom & Special Orders:

Require a 50% deposit and full payment before shipping. Orders can be
canceled within 72 hours of the sale with a full refund. After 72 hours
cancellation will result in a 20% restocking fee an the remainder of the
deposit will be refunded. Orders that are paid in full and are
delivered or in transit are non refundable.

Stock Items:

Stock Items are refundable for 15 days after delivery a 20% restocking
fee applies. Returned merchandise needs to be undamaged and packed in
original packing materials. Customer is responsible for return shipping
charges.

Clearance, Floor Sample, and As Is Items:
Items are non-refundable, all sales are final (no returns except in the case of shipping related damage)
Alternate Business Names
dba Ben's Mattress Center
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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