BBB Logo

Better Business Bureau ®
Start With Trust®
In Southfield, Serving Eastern Michigan & the U.P.

BBB Business Review

BBB Accredited Business since

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Welcome to the EpoxyMaster! This is your source for the finest in industrial epoxy floor coatings. The EpoxyMaster family of strong, durable floor coatings and related products are for indoor residential workshops, garage floors and for many other commercial and industrial applications. Our epoxy floor coatings are especially well suited for concrete floors, and also provide strong protection for wood and metal surfaces. We are proud to be the exclusive vendor for Costco.com, Costco.ca, and Meijer.com, providing their valued customers with the highest quality and most complete do-it-yourself 100% solids industrial epoxy floor coating kit on the market today. We take great pride in educating and providing customers with a better solution for their flooring needs. Allow us to put our years of experience to work for you on your next project.

About EpoxyMaster

For more than 20 years, EpoxyMaster has delivered innovative solutions to prolong the service life of parking structures, stadiums, garages, basements, and many other concrete facilities. All EpoxyMaster products are manufactured in-house under stringent quality control programs at our Michigan plant.

Allow EpoxyMaster to put our years of experience and job-proven methods to work for you. Call use whenever you require expert advice from a proven source.

Service is available when you need it. Simply call our Technical Services Group at 248-373-0000.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that EpoxyMaster meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for EpoxyMaster include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Information

top
BBB file opened: January 28, 2009 Business started: 01/01/2007 in MI Business started locally: 01/01/2007
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Tonino Zaccagnini, President
Contact Information
Principal: Mr. Tonino Zaccagnini, President
Business Category

Floor Materials - Retail Floors - Industrial

Products & Services

EpoxyMaster sells the following brand(s): Cleaning Products:, Commercial Products:, Decorative Fleck/Non-Slip Products:, EpoxyMaster Crack Patch Kit, EpoxyMaster Do-It-Yourself Industrial Epoxy Floor Paint Coating Kits (Available in 16 Colors), Various Sizes including Full Kits (480 sq. ft coverage) Mini Kits (240 sq. ft coverage) Touch Up Kits (20 sq. ft coverage) 3-Gallon Epoxy only Kits (480 sq. ft coverage) & 7.5 Master Kits (1,150 sq. ft coverage), EpoxyMaster Do-It-Yourself Industrial Epoxy Floor Paint Coating Kits (Available in 16 Colors), Various Sizes including Full Kits (480 sq. ft coverage) Mini Kits (240 sq. ft coverage) Touch Up Kits (20 sq. ft coverage) 3-Gallon Epoxy only Kits (480 sq. ft coverage) & 7.5 Master Kits (1,150 sq. ft coverage), EpoxyMaster EM-Putty, EpoxyMaster eXtreme Clean , EpoxyMaster Flexible Joint Fast Set, EpoxyMaster Flexible Joint Fast Set Applicator Gun, EpoxyMaster Flexible Joint Sealer, EpoxyMaster Flexible Joint Sealer Applicator Gun, EpoxyMaster Floor Prep & Cleaning Solution, EpoxyMaster High Performance Clear UV Top Coat, EpoxyMaster Industrial Epoxy for Concrete, Wood, & Metal Surfaces:, EpoxyMaster Industrial Epoxy for Concrete, Wood, & Metal Surfaces:, EpoxyMaster Master Fill, EpoxyMaster Master Shield - High Performance Water-Based Silcone Rubber Sealer, EpoxyMaster Non-Slip Aluminum Oxide Additive, EpoxyMaster Orange Solve, EpoxyMaster Part A Scraping Stick - 3 Pack, EpoxyMaster Polar Pellets, EpoxyMaster Squeegee , EpoxyMaster Standard & Custom Decorative Fleck, EpoxyMaster Strip Gel, EpoxyMaster Super Sorb, Gloves, Mixing Wand, Repair Products:, Safety Glasses, Spiked Shoes, Tools & Accessories:, Wooster - 3" Trim Brush, Wooster - Pro Doo-Z 3/16" Nap 18" Roller Cover , Wooster - Pro Doo-Z 3/16" Nap 9 1/2" Roller Cover - Canada, Wooster - Super Doo-Z 3/16'' Nap 9" Roller Cover

EpoxyMaster offers the following product(s): Cleaning Products:, Cleaning Products:, Commercial Products:, Commercial Products:, Decorative Fleck/Non-Slip Products:, Decorative Fleck/Non-Slip Products:, EpoxyMaster Crack Patch Kit, EpoxyMaster Crack Patch Kit, EpoxyMaster Do-It-Yourself Industrial Epoxy Floor Paint Coating Kits (Available in 16 Colors), Various Sizes including Full Kits (480 sq. ft coverage) Mini Kits (240 sq. ft coverage) Touch Up Kits (20 sq. ft coverage) 3-Gallon Epoxy only Kits (480 sq. ft coverage) & 7.5 Master Kits (1,150 sq. ft coverage), EpoxyMaster EM-Putty, EpoxyMaster EM-Putty, EpoxyMaster eXtreme Clean , EpoxyMaster eXtreme Clean , EpoxyMaster Flexible Joint Fast Set, EpoxyMaster Flexible Joint Fast Set, EpoxyMaster Flexible Joint Fast Set Applicator Gun, EpoxyMaster Flexible Joint Fast Set Applicator Gun, EpoxyMaster Flexible Joint Sealer, EpoxyMaster Flexible Joint Sealer, EpoxyMaster Flexible Joint Sealer Applicator Gun, EpoxyMaster Flexible Joint Sealer Applicator Gun, EpoxyMaster Floor Prep & Cleaning Solution, EpoxyMaster Floor Prep & Cleaning Solution, EpoxyMaster High Performance Clear UV Top Coat, EpoxyMaster High Performance Clear UV Top Coat, EpoxyMaster Industrial Epoxy for Concrete, Wood, & Metal Surfaces:, EpoxyMaster Master Fill, EpoxyMaster Master Fill, EpoxyMaster Master Shield - High Performance Water-Based Silcone Rubber Sealer, EpoxyMaster Master Shield - High Performance Water-Based Silcone Rubber Sealer, EpoxyMaster Non-Slip Aluminum Oxide Additive, EpoxyMaster Non-Slip Aluminum Oxide Additive, EpoxyMaster Orange Solve, EpoxyMaster Orange Solve, EpoxyMaster Part A Scraping Stick - 3 Pack, EpoxyMaster Part A Scraping Stick - 3 Pack, EpoxyMaster Polar Pellets, EpoxyMaster Polar Pellets, EpoxyMaster Squeegee , EpoxyMaster Squeegee , EpoxyMaster Standard & Custom Decorative Fleck, EpoxyMaster Standard & Custom Decorative Fleck, EpoxyMaster Strip Gel, EpoxyMaster Strip Gel, EpoxyMaster Super Sorb, EpoxyMaster Super Sorb, Gloves, Gloves, Mixing Wand, Mixing Wand, Repair Products:, Repair Products:, Safety Glasses, Safety Glasses, Spiked Shoes, Spiked Shoes, Tools & Accessories:, Tools & Accessories:, Wooster - 3" Trim Brush, Wooster - 3" Trim Brush, Wooster - Pro Doo-Z 3/16" Nap 18" Roller Cover , Wooster - Pro Doo-Z 3/16" Nap 18" Roller Cover , Wooster - Pro Doo-Z 3/16" Nap 9 1/2" Roller Cover - Canada, Wooster - Pro Doo-Z 3/16" Nap 9 1/2" Roller Cover - Canada, Wooster - Super Doo-Z 3/16'' Nap 9" Roller Cover, Wooster - Super Doo-Z 3/16'' Nap 9" Roller Cover

Method(s) of Payment
Discover, MasterCard, Visa, American Express
Refund and Exchange Policy
Returns Policy

Return Policy
Before shipping your return or exchange, please call 1-888-376-9954 to get a Return Merchandise Authorization Number. All merchandise returned without a Return Merchandise Authorization Number (RMA) will be refused at the time of delivery.

 
Returns
 
All returns must be made within 30 days after purchase date, in original sealed packaging and are subject to a 15% restocking fee. Shipping and handling fees are non-refundable. All returned merchandise must have a valid Return Merchandise Authorization Number (See Return Policy for RMA procedures).

Please allow 7-10 business days for your package to be delivered, before checking on status of returned merchandise.
 
Exchanges
  
All exchanges must be made within 30 days after purchase date, in original sealed packaging. All additional shipping fees are payable by the customer. All exchanged merchandise must include a valid Return Merchandise Authorization Number (See above for RMA procedures).

Please allow 10-14 business days to receive new merchandise.
 
Damaged Product
  
All customers who receive damaged merchandise must notify EpoxyMaster within 10 days of receipt. A Return Service Tag will be issued and upon notification or delivery from FEDEX the replacement merchandise will be re-shipped, using the same service as originally shipped. The customer may upgrade the shipping service at an additional charge. For merchandise that is damaged without notification from FEDEX, products may be re-purchased and shipped, for urgency by the customer. Upon notification from FEDEX a credit will be issued for the damaged merchandise.
The re-shipping of merchandise may take up to 10-14 business days, including shipping time.
 
Questions?
Call 1-888-376-9954 to speak with a service representative. 
 
Privacy Statement
Information About Our Organization And Website
Modern information and communication technologies play a fundamental role in the activities of the EpoxyMaster organization. We are based in the USA.
Our principal activity is: EpoxyMaster Epoxy Floor Coating Kits.
Our privacy policy covers EpoxyMaster and its website:
  
 
Organization Name: EpoxyMaster
Controller: Administration Department
Website: www.epoxymaster.com   
 
 
Providing Visitors With Anonymous Access
 
You can access our website home page and browse our site without disclosing your personal data.
 
 
The Services And Links Of Our Website
 
Our website does not enable our visitors to communicate with other visitors or to post information to be accessed by others. Our website does not include links to third party Web service providers.
 
  
Automatic Collection Of Information

We do not use cookies on our website.
We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. 
 
 
Data Collection And Purpose Specification

We do not collect information about our visitors from other sources, such as public records or bodies, or private organizations.
 
 
Privacy Support
 
If you have an inquiry or concern about our privacy policy, please contact:
Name/Designation: EpoxyMaster
Department: Administration
Phone Number: 1-888-376-9954
Email Address: admin@epoxymaster.com
URL: www.epoxymaster.com 



 
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

X

Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations