Business ProfileforGreenPath Financial Wellness

The date of the transaction was 11/18/2018 GreenPath provided Bankruptcy credit counseling session on 11/18/2018 which we paid for. They also offered for us to pay up front for the second session that you need to do once your Bankruptcy is complete so we paid another $15.00. I called customer ********************** on 3/**/** to inquire about our upfront payment and they said they no longer provide the service so I asked for a refund. They said they sent out letters and emails for us to request the refund by **** and I ask for proof of the email sent. I have no record of an email or letter sent for me to request a refund. The customer ********************** Rep. was rude and ask me to provide proof they didn't send it and then she said management would handle this and hung up on me before I could get a name. This is not a lot of money but I find this very wrong for a company to accept funds in advance and have no intensions of paying it back. I'm sure they got a lot of people with this and kept plenty of people money. They took advantage of people that were already in a financial situation and I wanted to let them know that this is outrageous and perhaps when others see this they will also follow to complain. Thank you.