BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
BBB Accreditation
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This business has been a BBB Accredited Business since April 2004. This means it supports BBB's services to the public and meets our .
BBB Rating
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Business Contact & Profile
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Business Name:
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Business Address:
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3271 Five Points Drive, Suite 200
Auburn Hills, MI 48326
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Original Business Start Date:
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6/1/1999
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Principal:
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Rich La Londe, CEO
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Phone Number:
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(248) 370-6600
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Fax Number:
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(248) 370-6601
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Email Address:
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BBB Accreditation:
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This business is a BBB Accredited Business
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Date Accredited by BBB:
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Type of Business:
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CREDIT & DEBT COUNSELING
CONSUMER FINANCE & LOAN CO.
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Website Address:
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Business Management
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BBB has no information regarding Business Management at this time.
Customer Complaint History
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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 5 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 5 complaint(s) closed in the last 36 months, 3 were closed in the last 12 months.
These complaints concerned:
These complaints were closed as:
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4
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Resolved
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3
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Assumed Resolved
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1
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Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.
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1
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Unpursuable
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1
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Company is out of business.
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Government Action(s)
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BBB has no information regarding government actions at this time.
Advertising Review
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BBB has no information regarding advertising review at this time.
Industry Tips
Under the federal Fair Debt Collection Practices Act, collection agencies may not use any false, deceptive or misleading representations or means to collect debts. They may not, among other things, harass, oppress or abuse any person while attempting to collect a debt. A debtor may be contacted in person or by phone between 8 a.m. and 9 p.m. They may be contacted at work unless their employer disapproves. When calls at work are allowed, the law still prohibits collectors from
telling others about the debtor's personal finances, threatening physical violence, using abusive or obscene language, or engaging in certain types of deception. For example, a debt collector may not intimidate a debtor by threatening arrest or imprisonment.
ADDITIONAL COMMENT, IF APPLICABLE
Anyone considering entering an agreement with a debt collection agency should determine, before making a commitment, the collection methods used by the agency.
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