BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Based on BBB files, this business has a BBB Rating of A on a scale from A+ to F.
Reason for this A rating include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Our file experience shows that this company has been responsive to any matters brought to its attention by the BBB. This report reflects national complaint activity.
Click here for an explanation of BBB Ratings.
This reflects national complaint activity.
When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 946 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 946 complaint(s) closed in the last 36 months, 413 were closed in the last 12 months.
These complaints concerned:
These complaints were closed as:
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946
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Resolved
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43
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Resolved
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6
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Administratively Judged Resolved
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328
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Assumed Resolved
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209
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BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.
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18
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BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
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8
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BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
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2
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Company agreed to arbitration in accordance with their BBB agreement, but the consumer declined.
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210
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Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
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6
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Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
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7
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Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.
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1
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Complaint was settled through arbitration in accordance with their BBB agreement.
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1
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Disputed
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106
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Resolved
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1
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The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
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