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BBB Business Review

BBB Accredited Business since 1/13/2012

Vertex Computer, Inc.

Phone: (517) 332-6116 Fax: (517) 332-6556 300 N Clippert St Ste 12, Lansing, MI 48912 http://www.vertexcomputer.com

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Description

Network Security, Computer and Server Data Backup Systems, Digital Video Security System, Next Day Service, RAID Systems, VPN, Data Recovery, Easy and Safe Remote Service, Customizing Systems and Solutions, Computer Repair, Computer Sales.

BBB Accreditation

A BBB Accredited Business since 1/13/2012

BBB has determined that Vertex Computer, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Vertex Computer, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Vertex Computer, Inc.
See Trends in Complaints on Vertex Computer, Inc.

Additional Information

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BBB file opened: February 06, 2002 Business started: 01/01/1996 in MI Business incorporated: 07/26/1996 in MI
Type of Entity

Corporation

Business Management
Mr. Shaun Blain
Contact Information
Principal: Mr. Shaun Blain
Business Category

Computers - Service & Repair Computers - Security Equip & Systems Computers Hardware, Software & Services

Products & Services

Vertex Computer, Inc. sells the following brand(s): Asus, Evga, Geovision, Intel, Msi, Western Digital

Vertex Computer, Inc. offers the following product(s): Camera Systems, Custom Pc's and Laptops

Method(s) of Payment
Cash
Visa
Mastercard
Discover
Amex
Refund and Exchange Policy
30 day refund/exchange on all parts and systems sold 
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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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