BBB file opened:
July 28, 2005
Business started locally:
Business incorporated: 08/01/2001 in MI
Type of Entity
Principal: Mr. John Coleman, Owner
Lighting Fixtures - Retail
Glass - Beveled, Carved, Ornamental
Products & Services
Look In The Attic & Company sells the following brand(s):
Anne At Home, Copper Mountain Hardware, EmTek
Method(s) of Payment
We accept Visa, MasterCard, American Express, Discover, JCB, Money Order, ACH, Purchase Orders and personal checks via mail.
Refund and Exchange Policy
All returns and sales terms must be agreed before any order is placed with our company. If you're unhappy with something you've bought from us, you can return it or exchange it. Refunds are provided for returns within 30
days of your purchase date. In-store credit is available for both returns and exchanges within 30 days of your purchase date. We do not allow for returns or exchanges of any goods beyond 30 days of the purchase date.
If you decide you don't like the item(s) ordered from our online catalog, simply request a Return Authorization Number (RAN) by e-mail at email@example.com within 30 days of order purchase. Include your order number, name and the items you wish to return. Note: Return Authorization Numbers (RANs) cannot be issued over the telephone.
We will provide you with a return authorization number (RAN) valid for two weeks from the date of issue. Please write the RAN number on the outside of the return package; otherwise the package may be refused as
unknown & returned to you. Providing returned merchandise has not been installed, altered, incomplete or damaged, we will process a credit for the returned items. Returns for cash back to your credit card are subject to an eighteen percent restocking fee and our actual shipping & handling costs, including those originally waived on free shipping orders (from UPS or USPS for the original order) are not refunded. The cost for return shipping is the responsibility of the customer and will not be reimbursed by LookInTheAttic
Installed, altered, custom or customized orders (engraved, initialed etc.) cannot be returned or exchanged. Customers are advised of custom orders at the time of purchase and this will be noted in the order. Pieces or
components of a set (screws, nuts, cap screws and bolts for example) cannot be returned for partial refunds. Kick Plates for doors are made to order - therefore these items have a restocking fee of 45 percent. Product codes starting with 'AH' are custom cast, finished and made to order - therefore these have a 45 percent restocking fee - this applies to both exchanges and returns.