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BBB Business Review

BBB Accredited Business since 7/23/1986

Decision, Inc.

Phone: (248) 476-2980 Fax: (248) 476-2988 View Additional Phone Numbers 33800 West Nine Mile Road, Farmington, MI 48335 View Additional Email Addresses

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BBB Accreditation

A BBB Accredited Business since 7/23/1986

BBB has determined that Decision, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Decision, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Decision, Inc.
See Trends in Complaints on Decision, Inc.

Additional Information

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BBB file opened: July 23, 1986 Business started: 07/01/1971 Business incorporated: 07/01/1971 in MI
Type of Entity

Corporation

Contact Information
Principal: Mr. Randal D'Amore, President
Business Category

Buying Clubs & Group Purchasing Service

Alternate Business Names
Direct Buy of Farmington Hills #150 U C C TotalHome of Detroit #150
Industry Tips

The Council of BBBs suggests that consumers considering membership in a buying club first compare the prices and services of the club to local retail stores and other buying services plans. If there is a savings, determine the amount of merchandise you must buy before the savings is equal to the cost of the membership. Memberships may cost $100-$600 or more.

Find out the number of memberships the company has, and how long the company has been in business. Make sure the type of merchandise offered is what you desire and understand the policies of the organization with regard to: how you order merchandise, methods of payment, finance charges, delivery and service charges, refunds and exchanges, substitutions of items ordered, and warranty rights. Take time to thoroughly understand the contract before signing and keep a copy for yourself. Don't rely on oral promises if they're not confirmed in writing.

Check to see if any state laws also apply. Several states including, but not limited to California, Georgia, Iowa, South Dakota, and Wisconsin have laws requiring buying clubs to post bond so members may make claims for reimbursement of losses if a buying club goes out of business or fails to deliver any prepaid merchandise. Some laws also have provisions that allow you to cancel your written agreemnet with the club within three business days of signing it. Prospective members should check with their state attorney general's office and local consumer affairs agency to determine their rights.

Industry Tips
Buying Clubs
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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